Ratings and Reviews for grand-illusions.com

Hi

I am very sorry for the delay. We have recently moved to a new warehouse, and we are about to switch to a new web site, and for some reason your order didn't load into the system at the warehouse. They will send your order today.

Hi

Here is the tracking information - https://track.etrak.io/ETADS000103815

Your order was delivered to a pick up point 5 days ago, on 23rd October 2024.

I am very sorry about the delay. There was an unexpected last minute problem with the anodising. We have now received the new shipment of the Maxwell spinning tops, and your order will be despatched in the next day or two.

I am very sorry for the delay. We were briefly out of stock of the Schrödinger's Cat Puzzle. We did put this information up on the web site.

Unfortunately, due to Brexit, it now takes weeks for orders to arrive from the EU, so there was a delay in getting more stock. However this puzzle is now back in stock.

Your order was packed late last night, and will be picked up by EVRI today. Your tracking number is T00PEA0018449281, although your order will not appear on the EVRI tracking web site until they have collected the package from our warehouse. You should also get an automated e-mail from the warehouse with your tracking number, although I know these can sometimes end up in the trash folder.

I know there is tax to pay plus handling charges, which pushes up the overall price a lot, especially for smaller orders. There is a note on our web site to explain this. This is because of Brexit, which is not our fault. I did not vote for it, and it is damaging our business as well as many others. But do not worry. Within a few years there will only be one shop left, called Amazon, who will deliver orders within 15 minutes by drone!

As far as the chain is concerned, this is not a fault that has been reported before. We would have sent a replacement if you had asked.

Hi

I am sorry that this order was not delivered. There was some mix up with a missing invoice - our warehouse sends an electronic and a paper version and it seems the paper version got lost somehow.

I will organise a replacement order to be sent as soon as possible.

Hendrik Ball.

I am sending you a replacement item free of charge. I would have sent it sooner, if you had mentioned that one of the mirrors was broken.

As our web site says, the pseudoscopic image can be hard to see initially, and some people never see it. Maybe try the device on a few friends and see if they can see it?

I am very sorry about this. The warehouse have upgraded to a completely new back office system. I am sure it will be great once it has bedded in, but things are a bit frantic at the moment. They have been holding back on sending your order because they think that one item (the Hang Glider) is out of stock. It is not. Somehow it has got misplaced. I have spoken to my account manager this morning, and she is getting the team to locate the missing item.

Our web site is separate from the warehouse system. So unfortunately we are not able to give order updates on the web site. I am not sure exactly which links you mean, but my e-mail - hendrik.ball@grand-illusions.com - always works, and our office phone 00 44 (0) 1865 237976 should always work, and I will endeavour to give the most up to date information if you contact me.

Thank you for bringing this to my attention. Normally, the warehouse team are pretty efficient, they ship within 48 hours, and a.

Hi

We replied to your message on April 18th 2022. We explained that it sounded as if one of the gears had become damaged, and asked if you would like us to send you a replacement winding mechanism. We would send it free of charge, but it is possible you will have to pay some tax to receive the parcel. We have been waiting for your reply. It is possible that our e-mail ended up in your trash folder.

Please let us know if you would like us to send you a replacement winding mechanism.

Hendrik Ball.

Hi - sorry that it took a while. Your order shipped on January 12th 2022 with tracking number RS466352587GB. Apparently your order was delivered on January 17th 2022.

I am very sorry. One of the items - the 3D Compass - was out of stock. More stock has now arrived at the warehouse, and your order should be despatched any day now.

Hi - I understand that the package eventually arrived. Given that you are in the UK, I do not know why it took 6 weeks to reach you, but I am pleased it got there eventually.

Hi - Sorry the shipping to the USA is slow. Apparently your order arrived 2 days after you left this review.

Hi

I am very sorry but the Reversing Goggles are currently out of stock. We e-mailed you on March 31st 2021 to let you know.

More stock is on the way, and as soon as it arrives, we will ship your order.

Hendrik Ball.

Sorry. We were out of stock of this item, and as it missed the date for the science fair, we refunded your payment.

Hi

We shipped your order on January 13th 2021. You would have received an e-mail the same day with the tracking number, which is RS466345285GB.

The Royal Mail web site says that the package left the UK on January 14th.

It is not showing up on the Canada Post web site yet, almost certainly because it is still in Canadian customs.

Once out of customs, you should be able to track it, although the postal service in Canada is not the fastest either.

Sorry. We didn't vote for Brexit.

Hi

I am sorry your package has not arrived yet. According to the Royal Mail web site, the parcel left the UK on December 7th. The fact that it is not showing on the web site for Israel Post suggests it is still in customs in Israel. I will ask the warehouse to check on progress when they open on Monday.

Sorry the postal service couldn't find your address, and the package is now on its way back to us. Meanwhile we have sent out a replacement parcel, and I am pleased to hear that has reached you.

Hi - sorry it took a little while. The Tiny Tops are hand made, and it always takes weeks for them to arrive. I understand the replacement has now reached you.