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Ratings and Reviews for Jamieson & Smith (Shetland Wool Brokers LTD)

Merchant Ratings
5.0 1
5.0Jamieson & Smith (Shetland Wool Brokers LTD)
2186 reviews
  
 
MerchantJamieson & Smith (Shetland Wool Brokers LTD)
URLhttps://www.shetlandwoolbrokers.co.uk
Phone
Address90 North Road
Lerwick
Shetland
ZE1 0PQ
Customer Review
4.7 / 5
The parcel was thrown over the gate & split. Not sure if it was delivered by royal mail or other courier. The wool is lovely & the pattern is easy to follow.
Valerie M. 12/13/2024 at 11h14
Customer Review
4.3 / 5
Excellent product and service.
Sharon H. 12/12/2024 at 12h45
Customer Review
4.3 / 5
Came very quickly and well packaged.
Helen P. 11/7/2024 at 23h38
Customer Review
4.3 / 5
Thank you for the service, love the wool! I enjoy knitting with it!
I started a project from the book of haps - Kate Davis design.
Just love it!
Ragnhild V. 11/5/2024 at 19h00
Customer Review
4.7 / 5
I am looking forward to using the wools but the shades are slightly different in the book.
Scruffy. 10/12/2024 at 00h17
Customer Review
4.7 / 5
Perfect colour
Love your yarns and will definitely be purchasing again
Thank you.
Chrissy C. 10/11/2024 at 01h41
Customer Review
4.7 / 5
Good service.
Mary B. 9/26/2024 at 15h09
Customer Review
4.3 / 5
Arrived intact and waterproofed. The royal mail tracking feature was greatly appreciated. The product was as expected and it was not made necessary to contact customer service.
Lexie C. 9/17/2024 at 12h16
Customer Review
4.7 / 5
I received my Thrift Glove out within a few days. Love the colour way. I'm a fairly experienced fair isle knitter in the round however it really needs to emphasise reading the whole pattern through or on the chart, emphasise the splitting where the thumb is introduced. I wasted 2 hours of knitting, then had to un pick 2 bands of fair isle & then pick up accurately! Not a job I relished.. It was my mistake but could have been avoided by a note on the co!our chart.
.
Denise R. 9/1/2024 at 08h39
Thanks for this feedback, we only stock the pattern so we cant make any changes to the information within it, you may want to pass it onto the designer.
Jamieson & Smith (Shetland Wool Brokers LTD) 9/2/2024 at 12h03
Customer Review
4.7 / 5
The delivery came quicker than expected. Everything was to my satisfaction. The only thing I have to complain about is that I didn't know that customs fees would be charged.
Jana G. 8/15/2024 at 17h22
Thank you for your feedback, we do have a banner on the homepage and details about Europe delivery on our delivery information page: https://jamiesmith.oxatis.com/PBCPPlayer.asp?ID=2148741 stating it is very likely you will be charged customs.
Jamieson & Smith (Shetland Wool Brokers LTD) 8/16/2024 at 10h20
Customer Review
4.7 / 5
Arrived very promptly.
Now I just need to get used to using them.
Mary P. 7/11/2024 at 08h37
Customer Review
4.3 / 5
Items were well packed and sent quickly. I was able to get all the shades I wanted.
Elizabeth M. 6/24/2024 at 11h28
Customer Review
4.7 / 5
Lovely colours and quality wool.
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Margaret O. 6/8/2024 at 07h51
Customer Review
4.3 / 5
Royal Mail sent mixed messages and were dlow on this particular delivery.
Angela D. 5/23/2024 at 09h34
Thank you for the feedback, unfortunately we cant do anything once it has left us here in Shetland and it can take up to 2 days to get to the UK Mainland. You are provided with a tracking number which helps keep you informed, for this order delivery was attempted on the Thursday so it had to wait til Friday adding an extra day to the delivery time.
Jamieson & Smith (Shetland Wool Brokers LTD) 5/24/2024 at 11h32
Customer Review
4.7 / 5
Nice pattern but wrong needles recommended.
John B. 5/20/2024 at 11h32
Customer Review
4.7 / 5
It's always difficult to see colors on line, and if they are true to the colors sent.
I am a little disappointed that the colors aren't brighter, but I hope once the hat is knit up, the colors will become more vibrant.
Love your service. Very quick. Package was wrapped perfectly.
Thank you. Phyllis Light.
Phyllis L. 5/8/2024 at 23h00
Sorry you feel the colours are not brighter, you might want to invest in a Shade Card which has physical samples of the yarn for you to see before ordering.
Jamieson & Smith (Shetland Wool Brokers LTD) 5/10/2024 at 10h44
Customer Review
4.7 / 5
Friendly and efficient service. Wonderful wool!
Pernille R. 4/28/2024 at 15h45
Customer Review
4.7 / 5
Exactly the colour and type of wool I wanted for my project.
Rona M. 4/18/2024 at 09h10
Customer Review
4.7 / 5
Fabulous wool and such lovely colours it's a delight to receive an order. Also paper patterns are a real bonus. Not everyone has a printer! Well done J&S.
Margaret O. 4/5/2024 at 08h35
Customer Review
4.7 / 5
Ist gut angekommen!👍 ich habe eine große Freude.😘
Christine H. 4/4/2024 at 11h35
Customer Review
4.7 / 5
Content interesting and informative.
Margaret S. 3/25/2024 at 14h22
Customer Review
4.7 / 5
Top quality products

Promptly shipped

.
Elizabeth C. 2/26/2024 at 10h45
Customer Review
4.7 / 5
Came much quicker than I expected.
Helen P. 2/9/2024 at 00h56
Customer Review
4.7 / 5
Wonderful products and service! (My only minor suggestion would be to use less plastic in your packaging.).
Rosemary. 2/4/2024 at 11h40
Thank you for your feedback, we reuse all the packaging that our yarns come in :) thanks.
Jamieson & Smith (Shetland Wool Brokers LTD) 2/5/2024 at 11h02
Customer Review
4.7 / 5
Excellent quality yarn, good value. Colours are lovely. Prompt despatch. Overall - very good service.
Rita A. 1/20/2024 at 16h01
Customer Review
4.0 / 5
Arrived safely with Royal mail. Goods exactly as hoped. Did not interact with a human being during my very simple order, but website works well and order was correct and arrived promptly.
Pernille R. 1/10/2024 at 19h57
Thank you for the feedback. I'm sorry you feel our customer service wasn't to a high enough standard. We only contact customers directly if there is an issue but hopefully you received all the relevant communication and you state the order was correct.
Jamieson & Smith (Shetland Wool Brokers LTD) 1/12/2024 at 10h03
Customer Review
4.7 / 5
The package got caught in the Christmas mail so took a week to arrive. Not your fault. Otherwise all fine. Thanks.
Marianne H. 12/23/2023 at 09h21
Customer Review
4.7 / 5
Hasn’t arrived yet!
Leslie C. 12/21/2023 at 15h28
Customer Review
4.5 / 5
I am delighted with my Shetland wool. I have had two deliveries now - the first one was a bit slow, but there was a warning on the website to say deliveries were weather dependent, so that wasn't unexpected.
My second order came very quickly.
The wool is delightful to knit - doesn't split easily.
I had to buy extra of the main colour for the Buggiflooer Beanie pattern, but I didn't knit a tension square first.
Ruth M. 12/17/2023 at 20h35
Thank you for your feedback, your first order was delivered in 5 days and the second in 3 days which considering our location is quite speedy! Glad you are enjoying the wool.
Jamieson & Smith (Shetland Wool Brokers LTD) 12/18/2023 at 11h00
Customer Review
4.7 / 5
Took about a week to arrive but its coming in the post from one remote area to another so not a problem.
Sue Y. 12/14/2023 at 18h16