Ratings and Reviews for www.sitandsleep.co.uk

SitandSleep are a breath of fresh air!

Other suppliers were half hearted in their responses to my questions. SitandSleep couldn't have been more helpful.

If you've forgotten what good customer service is give them a try. You'll be very glad you did!

Lovely futon. Very comfortable to sit on. Looks good. We paid for the more expensive mattress and it is very comfortable to sleep on. Good value futon compared to other companies. Good customer support. Would recommend.

Good at keeping customer informed, pleasant delivery.

Friendly, efficient, knowledgable and patient. You really couldn't ask for a better experience when buying a quality sofa online.

Superb customer service. Email enquiries were answered promptly with a personal touch. Extremely helpful in arranging shipping to the Isle of Man. I would not hesitate to recommend this company to anyone.

Good shopping experience, only place we could find something that met our requirements in size and style. Fast dispatch of samples to help with choice. Item description could have been better in relation to removable cover. Felt a bit let down by delivery time as while it was dispatched within the 10 days the 'delivery partner' then quoted 4 weeks for deliver which is left for you to arrange with them (not difficult though); to be fair they also delivered it quicker than the 4 weeks when asked.

Good company.

First time I've used this company - excellent service. Item I ordered was out of stock and the company gave accurate information as to when a delivery was expected and kept me well informed by email of progress. Sofa bed was excellent quality and well worth the wait. Similarly, delivery company, ITD, gave good order tracking information and delivery driver was helpful and pleasant. I'd have no hesitation using Sit and Sleep again.

Lovely to deal with over the phone. Very helpful.

The Futon base and mattress were of very good quality and the customer service excellent and the delivery prompt. It is possible to remove and wash the cover or purchase a separate cover which is an excellent feature. Thank you.

I would recomend Sit and Sleep. The customer service is excellent - professional and helpful.
I would use this company again.

Great delivery, packaging fitted up our tricky staircase.

Delivery delayed but we were kept informed. Assembly went easily and the futon looks good. Purchased for visitors but with Covid around not yet used.

Is a really comforatable mattress and is perfect for what I needed.

Excellent!!!

Love this futon, great service ànd aftercare. Thankyou Andrew and Rob.

Very helpful on the phone, lots of advice, clearly know about their products.

Clear communication, timings as communicated.

Very satisfied with all aspects of the transaction.
Good website and ordering process, good telephone and e-mail communications, delivered as promised.

Very pleased with service and goods.

Brilliant service and product for an unusual request for replacement headrest arms. Sit and sleep could not have been more helpful and the customer service was excellent. Very quick delivery. Highly recommend. I first bought futons from sit and sleep eleven years ago and they are still going strong!

Excellent customer service, really pleased with the product. Very robust, good quality product. Just what we wanted.
Clear instructions for assembly.
Delivery great - kept us informed of timing and very friendly
Highly recommended

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Super-friendly and very knowledgeable customer service - they really know their stuff.
The support was prompt and very transparent. They agree to make a special shipping arrangement for me, which is normally not done, so I am super grateful for this.
The shipment cost was rather high (i.e. 1/3 of the total cost), but I cannot complain, since it was a special arrangemnet.
THANK YOU, SitAndSleep!

All excellent.

Good customer service.
Sofa Bed was late in arriving in the UK due to bad weather and Sit and Sleep kept us informed of the situation via e mail.
When the sofa did arrive in the UK they contacted us again giving us a time when it would be delivered.
The sofa was delivered on time and date stated was well wrapped and in perfect condition.

I was not aware until I received delivery confirmation that the sofa would not be assembled by the delivery team and that the delivery was contracted out.
A month after the Expected date I received my delivery at 6.40 pm in the Evening, infuriating after taking a day off...instructions to assemble require the whole bed to be assembled upside down and then turned over, a struggle with my chronic fatigue and my husbands heart problems, leaving us both struggling for breath and exhausted. .
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Excellent, stylish product.

Delivery was made, as scheduled, by a cheerful and helpful IT Distribution driver. The packaging was suitably robust but easy to open. The product is, as described, very good construction and quality. We found the assembly instructions difficult to understand and assimilate but we persevered and completed the assembly with some telephone assistance from Sit & Sleep. They provided excellent service throughout all the phases of our purchase which made for a very positive customer experience.

Helpful advice and delivery exactly as promised when I ordered.

Very pleased with with quality of the mattress. Perfect for our needs.