Ratings and Reviews for grand-illusions.com
Fantastic and unique products come with excellent service.
Gary A. 5/10/2021 at 07h25
Shipped quickly and great customer service when I enquired about delivery date.
Alex. 5/9/2021 at 12h56
Very pleased thank you.
Alan O. 5/6/2021 at 13h10
As expected with fast delivery. Thanks you guys :).
CHAD C. 4/29/2021 at 18h20
Order delivered safely and on time. No problems at all.
Ray R. 4/26/2021 at 11h23
I ordered 7 different items. The truck/dog does not transform. I bought two and and neither turned into a dog.Just clicked. The Cust Serv guy wrote me that they are delicate and probably not working correctly. He gave me the option of 2 new ones or a refund.The fact that they are that delicate and 2 out of 2 didn't work I asked for a refund. NO response. Nothing for over a week. The nitinol wires get tangled and don't turn into hot without help. Not anything like video.
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Kathy Z. 4/23/2021 at 16h30
I think I'd definitely recommend this site to friends!
Mayonaise. 4/22/2021 at 09h24
I was very excited to receive the 30 Note Music Box Set and 10 Blank Strips, they arrived when indicated they would.
It played well for half a day before the highest note began going flat, before failing to register anymore. The piece that plays the highest note bent gradually out of range after a couple playthroughs of the songs I had planned in advance and punched out the same day.
Customer Service never responded to the emails I sent about the defect with photo and video proof :(
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Nikita C. 4/20/2021 at 02h44
A replacement is on the way.
grand-illusions.com 4/21/2021 at 22h58
Perfect transaction all round!Hope.
Dean S. 4/19/2021 at 02h04
They didn't send anything...
Dmitriy V. 4/16/2021 at 20h37
Hi
I am very sorry but the Reversing Goggles are currently out of stock. We e-mailed you on March 31st 2021 to let you know.
More stock is on the way, and as soon as it arrives, we will ship your order.
Hendrik Ball.
grand-illusions.com 4/16/2021 at 21h17
The televisor kit assembly proceeded quickly and reasonably easily. The only portion of the assembly requiring some tweaking was the placement of the Nipkow disc on the drive shaft. Because the disc in my kit was slightly warped, I needed to adjust the placement so that the disc didn't periodically rub against the disc sync sensor. Otherwise, the friction prevented successful adjustment of the disc rotation speed. With this adjustment, the test card image displayed properly.
Carl H. 4/15/2021 at 02h11
Prompt response and delivery! Great service.
VISWANATHAN I. 4/12/2021 at 10h27
Great item. Just about everyone is amazed when they try it out and you don't even have to explain it to them.
Richard. 4/6/2021 at 02h21
Overall very pleased.
Richard M. 4/5/2021 at 22h10
All of the items arrived quickly and the quality exceeded my expectations!
Adam R. 4/1/2021 at 16h38
Unfortunately, and that I understand is not your responsibility,
Shipping, custom duties and handling fees were higher than the price of the puzzle.
I feel very sorry for all small business in the UK.
I still will try to be back to you as a customer because I appreciate what you put into your business.
Thank you.
Giovanni C. 4/1/2021 at 14h38
Thank you for your understanding. We are very upset with the new rules, which are a disaster for small businesses here in the UK. I believe it is also a problem for small businesses in the EU wishing to send items to the UK. I believe the phrase in English is 'omnishambles'.
grand-illusions.com 4/1/2021 at 15h44
I cancelled due to long shipping lead time and they quickly gave a refund.
Stuart R. 3/29/2021 at 14h40
Apologies, we ran out of stock of this item and didn't realise immediately. Hence the delay - we were, and still are, waiting for more stock.
grand-illusions.com 3/29/2021 at 14h44
I have not received them yet so I can’t review.
Heather B. 3/29/2021 at 12h17
Sorry. We were out of stock of this item, and as it missed the date for the science fair, we refunded your payment.
grand-illusions.com 1/21/2022 at 10h43
I love Grand Illusions for their friendly manner and up-to-the-minute information about new and exciting toys, illusions and puzzles. Keep up the great work!
Mark L. 3/29/2021 at 10h00
Prompt delivery, good packaging.
EC. 3/28/2021 at 22h54
I received my order very fast, considering that it was coming from England. I´m very glad with your service.
PEDRO M. 3/27/2021 at 19h35
Very nice quality piece that will provide hours of entertainment. Runs nicely just holding it I my hand. Very pleased!
Rod T. 3/24/2021 at 23h40
Excellent..
Mike I. 3/21/2021 at 20h03
Fine.
Andre H. 3/15/2021 at 20h49
Fast posting, great item. Thank you!
Alexis N. 3/13/2021 at 10h58
Excellent service.
DAVID P. 3/11/2021 at 21h47
Love the Televisor --worked first time -- excellent project -- and many thank for the very prompt delivery--
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Anonymous. 3/11/2021 at 17h45
Parcel arrived later than expected, but I assume that is due to the pandemic. The box is well made, but my son opening it within fifteen minutes, if you have a puzzle fiend at home like me, this isn’t hard enough.
Caroline D. 3/11/2021 at 11h37
Everything fine, quick delivery.
Thorsten D. 3/10/2021 at 18h54
Friendly, very helpful and correct seller. A++
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Igor J. 3/10/2021 at 18h14
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