Ratings and Reviews for www.sitandsleep.co.uk
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Merchant Ratings
5.0
1
4.9www.sitandsleep.co.uk
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Sit and Sleep
Contemporary and Modern Sofa Beds
Futon Sofa Beds and Mattresses
Unique Sleeping Solutions
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Item matches the description and, so far, seems to be of good quality. Delivery was a bit of a let down. Order placed on the 14 June. Item collected by courier 2 July but could not be delivered until 8 July.
John H. 7/10/2020 at 16h45
Thank you for leaving us a review.
In regard to the delivery time - due to the current Covid-19 issues - our delivery companies were quite stretched during June and early July and therefore some customer deliveries took just a few days longer than normal.
In addition we have a reduced manufacturing capacity in our workshop as we have to deploy social distancing procedures to keep our staff safe. As a result the workshop lead time on orders in June was a little longer than usual.
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www.sitandsleep.co.uk 7/11/2020 at 10h48
Great sofabed. Service was excellent and communication great. The sofabed arrived less than 48 hours after I placed the order, and assembly took less than an hour. I got a nice mattress topper and fitted sheet, and found it very comfortable as a bed (actually, more comfortable than my regular bed !). Also looks great as a sofa. I thoroughly recommend this sofabed and SitandSleep !
Richard H. 7/10/2020 at 10h40
Great daybed and good customer service, the team responds promptly.
Lionel h. 7/10/2020 at 07h12
Very happy with my Sofa bed from Sit and Sleep, communication was very good, although I did find the time slot on the delivery date a little confusing.
Jennifer W. 7/10/2020 at 02h56
Excellent service all round and my new Cubed 140 is stunning. I ordered my sofa bed at the height of the lockdown. Despite this the staff were really helpful and friendly. The fabric sample arrived really quickly and once I ordered the sofa bed over the phone with a very helpful member of the team I was kept well informed. The delivery process was really smooth and it arrived exactly when promised. I don’t often leave reviews but I was very impressed and would highly recommend this company.
Simone C. 7/10/2020 at 00h51
In remote areas like ours you shouldn't promise a specific delivery date.Perhaps more co-ordination with the courier needed.
Package arrived without damage and well wrapped.
Very personal service -excellent.
Lynn B. 7/8/2020 at 19h41
Hello Lynn. Thanks very much for your lovely reviews. It's really difficult to NOT give customers a specific delivery day - most customers will insist on it - even in remote areas such as yours as people are often out at work (although less so at the moment due to Covid-19) and so they need to be given a delivery day when they know they will be at home. The problem with your delivery wasn't that you are in a remote area, it was that DX unfortunately routed the packages to the wrong delivery depot (quite some way from your area) so they had to re-route them to the correct depot the following night for delivery to you. It is very rare that this happens but we hope that our attention in chasing the matter kept you informed and we thank you for your understanding and pleasant manner in communicating with us.
Regards
Sit and Sleep.
www.sitandsleep.co.uk 7/10/2020 at 16h22
The customer service is unbelievable, the best I’ve ever come across. The guys were extremely helpful even with lockdown.
Nicole M. 7/8/2020 at 14h22
Really nice.
Heather1. 7/8/2020 at 07h56
Great product, good value for money. Customer service was friendly and helpful. Unfortunately had to pay extra for delivery specifically for it to be left in the downstairs of the block of flats which wasn’t the case, had to collect the item from a nearby car park as the driver couldn’t locate the exact address. Other than that great overall service.
Ciara Y. 7/8/2020 at 00h25
Hello Ciara - thank you for your nice review. Just to clarify that the additional charge was for a specific time period delivery (rather than at the time that your address would be within the efficient routing of their other deliveries) as you advised the delivery company that you needed delivery after 5pm and they would not normally be in your area at that time. They were happy to accommodate your request but they do charge us extra for that service. We did send you an e-mail and had a telephone conversation with you regarding this. Thanks again.
Warm regards
Sit and Sleep
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www.sitandsleep.co.uk 7/8/2020 at 18h46
X.
Ceri H. 7/6/2020 at 13h26
The customer service was exceptional.
Josie N. 7/6/2020 at 08h49
Great chunky futon , well built and easy to assemble .
Azzedine K. 6/4/2020 at 13h48
Very happy with the futon, and excellent service.
Lewis P. 6/4/2020 at 11h55
Sofa was easy to assemble and looks as good as on the pictures. However, fabric has a distinctive smell... it's difficult to pinpoint what is it, smells like a mixture of dump fabric and something synthetic.
We are hoping that it will evaporate soon because at the moment it's quite overpowering.
Przemek N. 6/4/2020 at 10h33
Hello Alexandra. Thank you for your review. The fabric upholstered section of your Zeal Daybed will have been wrapped in plastic and cardboard for several weeks for transport from the Innovation factory and so it is not uncommon for there to be a degree of new furniture smell when it is unwrapped. We would fully expect any odour that is apparent after unwrapping the product to diminish in time and would suggest keeping the room in which it is located well ventilated during this period. Do contact us at sales@sitandsleep.co.uk if you still have concerns in a few weeks time. Thank you.
www.sitandsleep.co.uk 6/6/2020 at 15h21
Comms were good on the phone and via email.
Sofa bed is good quality and definitely good value too.
Highly recommend.
Jamie S. 6/4/2020 at 10h00
Shipping took longer then expected but i understand init was cos of Covid.
Unfortunately the delivery was more than unpleasant.
Unfriendly and hardly said anything and were just giving me an attitude about the non working lift event i mentioned it before.
So that was a bit frustrating when you purchase something quiet expensive.
Overall very pleased with my sofa! Great quality but delivery i would reconsider.
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Karoline H. 6/3/2020 at 12h58
Hello Karoline. Thanks very much for your review and we are really pleased that you love your new Luonto Sofa Bed. Yes, you are quite right, the very slightly longer lead time to receiving your order was due to the Covid-19 health situation and is something that understandably was beyond our control. We are equally sorry to hear that the delivery chaps weren't as pleasant as we would expect them to be - this is most unlike them and we do wonder if they were concentrating their effort in social-distancing but we will mention your delivery at the next review with this particular delivery company. We expect a pleasant attitude from all of our delivery contractors, whatever the value of the product is. Thank you again. Stay safe and well.
www.sitandsleep.co.uk 6/6/2020 at 14h50
Sit and Sleep were really helpful on the phone, as visiting the showroom was not possible during the lock down. Great customer service, prompt delivery and I have no hesitation in recommending them.
Carrie A. 6/3/2020 at 07h52
We love our new sofa bed. The company were easy to deal with both by phone & email. We had good communication throughout the whole process from order to delivery. Delivery driver was excellent, polite, friendly & helpful.
The sofa bed is reasonably easy to assemble with clear instructions provided (easy for 2 practical people putting it together, it might be trickier for one person with no practical skills to do on their own). Overall great value & service.
Julie K. 6/2/2020 at 12h39
Thank you.
Anna E. 6/1/2020 at 14h40
Very good shopping experience and would recommend going to the show room. Passionate owner and great honest advice.
S L. 5/30/2020 at 18h13
Very impressed by the personal service and advice.
Mike H. 5/30/2020 at 08h32
Excellent service all round. Nice product too. I have every confidence it will prove durable too. Thank you!!
Stuart M. 5/5/2020 at 22h01
During the current times (COVID) with all the restrictions and complications, i needed a new mattress for my sofabed,i wasnt even entirely sure what i needed or how long it would take, these guys were fantastic! i emailed on the friday, and through the weekend, Robert helped me with what i needed with all the options, even contacted me on Sunday to finalise the payment. Mine was in stock so i had it delivered by the Wednesday. Highly recommend if you want a great service and good quality.
Jason B. 5/5/2020 at 10h17
Very good quality, excellent help from the company and good delivery all the way here in Scotland!
I would recommend futons to people who suffer from bad back or want to sleep on natural fibers like the one I purchased, wool and wool felt...I am planning to purchase more when I will set up a home.
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Amina M D. 5/4/2020 at 15h59
Excellent customer services and a very comfy sofa!!
Ioanna P. 4/10/2020 at 13h29
Exceptional customer service, Andrew couldn't have been more helpful. I had numerous queries which he answered with patience and understanding. Delivery was on the date agreed and the futon was delivered to the back of my house (rather reluctantly) I had phoned previously to request this due to the current extreme circumstances. It didn't make my life easier because it meant taking it up three flights of stairs as opposed to two! but it did mean that I could unpack it at my leisure and safely.
Stephen E. 4/6/2020 at 14h05
I'd been looking for a space saving sofa bed for a while. A futon wasn't in the running until I came across this site. Is read so many reviews about how awful some fotons could be... Poor build, poor quality materials etc. I narrowed it down to a few options with sit and sleep and another company (selling sofa beds).
Mark T. 4/6/2020 at 10h07
I saw this sofa bed in the shop- the customer service was very helpful and friendly, the product arrived in time and I am thoroughly enjoying it- it is of good quality and very comfottable and easy to assemble.
Kristina K. 4/5/2020 at 10h19
Clear communications, no hassle, timely and professional delivery. Many thanks!
Aleksei. 4/3/2020 at 21h53
This was the third time I have purchased from SitandSleep, the products are excellent, as is the service at purchase and following up. You are kept advised of the progress of your order and have flexible delivery options. I've now run out of rooms to furnish but would recommend to anyone.
Steve C. 3/28/2020 at 10h54
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