Ratings and Reviews for Plumb2u

Good price. Good delivery time.

I had to return this item as it was the wrong model. I was promptly refunded and will shop here again.

The item I ordered arrived ahead of schedule and in great condition.
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Cannot express how outstanding the service and support has been. There was a mistake in the shipping address and the team did everything they could to direct the shipment to the correct address keeping me informed of the situation.
This is what customer service is all about.

Lovely mirror, can’t fault it and shipped swiftly and well packaged. Can’t rate customer service as I didn’t need to get in touch.

Exactly what I expected, arrived promptly at a competitive price...

Not given the option of no stars for shipping and customer service which is what I would have rated both.

Had to check whether the items were in stock (as they were discontinued), confirmation received via email which was responded to very quickly, thankfully.
so ordered, via desktop session as mobile site didn't appear to calculate the shipping method.
Apart from that, simple process - ordered on Weds, delivered Mon.
Overall - good service.

Good item and company, but only until you ask for a return and refund ; it will take ages , no communication or very poor customer service.
Finally returned item and still waiting for my refund till now.
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Item ordered on 16 Oct, despatched on 17 Oct but not received by 24 Oct. Was told 10 minutes after sending an email to enquire about delivery was advised it was allegedly lost in transit.

Was told this item was out of stock even though it was still appearing on the web-site with an offer of same day despatch if ordered by 3pm. When no alternative options offered order cancelled and was told I would be receiving a refund in due course.

Will not use PLUMB2U for any future requirements.
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Original cabinet arrived damaged. Contacted Plumb2u who then contacted HIB same day and a replacement cabinet was agreed to be sent out. The new cabinet arrived this afternoon (5 days later including the weekend) and was in perfect condition. It looks fabulous. It’s not being fitted until another couple of weeks but if it’s as good as the customer service received from both Plumb2u and HiB then it will be excellent.

Very smooth transaction and prompt shipping. Luckily item received in good condition despite being in a thin polythene bag that had partially split open. Considering the manufacturer's packaging was itself not very substantial and included a MAP gas canister, a cardboard box may have been more appropriate.

Easy.

Great price and service.

Good value, speedy service.

5 bags ordered and payed for Only 3 bags arrived . On two occasions you have been advised by phone --still not got them--service-rubbish !

Unfortunately, the item was delivered smashed. So cannot rate the product. They were quick to refund me, although I was asked to dispose of the broken mirror. So customer service was good when things go wrong, which inevitably will when DX deliver anything.

We needed this tap within 2 days and the delivery was great.

Really easy to buy on site, no problems as yet.
good service. Good price and prompt delivery.

Very friendly helpful staff. Fast delivery. I would definitely recommend.

Great price quick delivery.

Fast shipping, good price, easy.

Great price and arrived promptly. Thank you PLUMB2U.

8 October I placed an order and they confirmed the order and charged my card
9 October They confirmed shipment
10 October They cancelled the order - not in stock

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Great price delivery quick.

Great service & excellent price.

10/10.

Somehow processed two transactions despite not clicking once, but the duplicate was efficiently refunded and cancelled. Delivery a little slow but main disappointment was that the product arrived in bag with all the parts having fallen out of the completely destroyed box which was pretty much only held together by the tamper seal. Will most likely return.

Excellent product,excellent company.Thank you.

Order arrived promptly, well packaged. Best price I could find.