Ratings and Reviews for Plumb2u

The item was a very good price. Easy to order. It arrived promptly and was well packaged.

Very efficient customer service - pleased with the product upon arrival.

Seeing as you ask, not entirely happy with customer service. The smart thermostat was missing the internet gateway. I emailed customer support who told me the gateway was not supposed to be included with this unit and I should have ordered the iT500 instead. I had to argue, pointing out that the power supply and cable for the gateway were in the box and there was a space where the gateway should have been. They finally admitted that the customer was actually right and sent the missing item.

Fast delivery and good prices!

Delivered to the wrong address and the second delivery dumped in a car park at the wrong address with no signature. This isn’t the end of this !

Can't fault customer service and delivery, first class.
Would definitely recommend Plumb2u.⁹8.

Queried when delivery was due, and received a prompt reply. Lovely mirror, have yet to install as bathroom is still in progress of being fitted. Very happy with service, communication and delivery time. Looking forward to seeing it in place in our new bathroom.

Not impressed.
No communication!
Didn,t know when the cylinder would arrive!
Will never use you again!
And will never ever re-comend your company !
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Customer service was excellent. The product was well packaged, protected and delivered satisfactorily. The courier was helpful and courteous.

Telephoned to ensure they had in stock, they had ordered for next day delivery. Next day order was delivered. Great service.

So our boiler controller went pop due to a local power cut.

Easiest option was to order the same one. The only supplier that could guarantee delivery the next day for this part was Plumb2U.

Ordered the part but it was getting late in the day and still no notification of despatch. Needed to organise a plumber visit so checked with the customer service via email. Sure enough they confirmed it would be sent and delivery would be next day by DPD.

Great service. Many thanks
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We purchased the shower to replace the same model. Were disappointed at first as we were told it had been shipped and then told it was out of stock so we had to wait - after this it did arrive within 7 days as promised. We had been careful to order a chrome colour as we had seen 'white' advertised elsewhere. When the delivery arrived it had a white shower head rather than a chrome which is a bit disappointing to us but by then everything had been opened and unpacked.

Works great. controls my parents thermostats via their phone.

No problem with the order but the courier was dire!
Didn't attempt to ring the doorbell, I have ring doorbell. Went around to the back gate and threw my parcel over the top, narrowly missing my dog. Furious!

No fault service. Would use again.

Plumb2u had an office close by so I was able to order and collect, and although collecting felt a little ad-hoc it was fairly straight forward, although I am not sure if it would be the case if it was a large order.

Very pleased with all aspects of the order, faultless.

The 2 seal kits arrived with 1 kit jumbled and opened the metal screws mixed in with the rubber seals and one screw was in plumb2u's packaging. The second kit was missing the circlip. I emailed plumb2u who apologised for the jumbled kit but told me I would have to contact Stuart Turner myself to obtain the circlip. Surely that's plumb2u's responsibility under the consumers act? I purchased the kits from them
As a DIY Customer I am not pleased.

EXCELLENT SERVICE.

Excellent and speedy.

Great price and service.

The item ordered has now been fitted and works as I had expected, - very pleased.
The 2 stars for shipping is not a reflection on Plumb2U, as the item was dispatched promptly, but because the shipping company (Royal Mail) took 13 days to deliver it within the UK (no postal strikes) !

Good price, fast delivery - whats not to like.

Excellent service, delivery & product missed 1st delivery but they arranged for a couple of days later for when I was going to be in...

Good price, easy to order and super speedy delivery.

EXCELLENT SERVICE AS PER USUAL!!!

5 star service👍

Slight delay in delivery but great communications from Plumb2U.

Excellant.

Won't be using this company again.. so far over a week for something that was supposed to be next day. All my emails have been ignored and when they eventually answered phone they were no help at all.