Ratings and Reviews for www.sitandsleep.co.uk
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Merchant Ratings
5.0
1
4.9www.sitandsleep.co.uk
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Sit and Sleep
Contemporary and Modern Sofa Beds
Futon Sofa Beds and Mattresses
Unique Sleeping Solutions
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The Snug sofa bed instructions were difficult to follow. I contacted the company and they have taken on board my suggestions. The customer service was excellent - a real pleasure to deal with them. I opted for the extra mattress thickness which is-extremely comfortable.The storage drawer is smaller than imagined (should have checked measurement!) and separate to the bed mechanism.
The delivery was as informed - excellent service here. The lads were great. Thank you.
Trisha M. 8/29/2023 at 23h31
Really excellent customer service. Advice and help given in choosing the right futon and mattress for our needs was invaluable. Good shipping and delivery. Great all round, would buy again from Sitandsleep and highly recommend.
Thank you.
Ann D. 8/10/2023 at 22h56
Great customer support for a request I had about delivery. Shipping arrived on time and all to expectations.
Clara M. 8/10/2023 at 20h35
Highly recommend.
Elaine P. 8/10/2023 at 18h29
Excellent.
Amanda V. 8/10/2023 at 13h44
Fantastic service really good company thank you.
Jonathan P. 8/10/2023 at 12h35
Beautifully made sofabed, very comfy and lots of options to customise. Very helpful and friendly staff at the showroom and speedy delivery. Delivery itself was a bit of a faff to arrange, but smooth on the day and very helpful.
Vicki S. 8/10/2023 at 07h26
Great service and communication. Entirely satisfied.
Adrien M. 7/19/2023 at 10h12
Good thanks.
Jason w. 7/14/2023 at 12h23
I ordered an Innovation Cubed 140 sofa and couldn’t be happier. There are lots of different fabric options, a number of which are UK specific, so I was a little daunted. I emailed Andrew who sent me a lengthy email with lots of great advice and some suggestions for fabric samples. I would happily buy another sofa from Sit and Sleep again.
David W. 7/12/2023 at 11h15
Thank you for you Dave for your review and kind words and, indeed, your order - this model is great (I have one myself) so I'm glad to hear that it has worked well for you too. It was also nice chatting with you on the telephone.
Kind regards
Andrew
Sit and Sleep.
www.sitandsleep.co.uk 7/12/2023 at 15h07
Great quality.
David H. 6/15/2023 at 16h45
Exceptional service. Very responsive and flexible to accommodate my timing constraints. I never write reviews, but they were one of the best companies I've dealt with lately so I feel I should.
MG. 6/15/2023 at 01h17
Very helpful and great service. Better selection than John Lewis. Love the Sofa Bed.
James. 6/5/2023 at 18h02
No issues whatsoever, good comms during the production and shipping process.
Alexandra N. 5/30/2023 at 21h19
Customer service and support was brilliant - very helpful in identifying the right product and even helping assemble it.
One small thing that would have made it an even better experience was greater choice of available fabrics on short delivery times. Appreciate that is tricky though!
Would highly recommend Sit and Sleep!!
Elaine S. 5/30/2023 at 17h18
Fantastic.
David N. 5/30/2023 at 11h59
See below.
Tim H. 5/30/2023 at 11h37
Exactly what I wanted. King size is great, comfortable to sleep 2 adults. Looks good in my room.
Fast delivery, pleasant driver. No negatives, would definitely recommend.
Judith Z. 5/30/2023 at 10h51
Good bed, quick service.
Ashley. 5/17/2023 at 11h58
Asked for an additional item some weeks after receiving our sofa. Was given the same great service and had my items delivered quickly and easily.
Your customer service is first class, and that is very unusual these days.
Enjoying our new furniture very much, thank you..
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Yvonne N. 5/14/2023 at 18h29
Great service, simple to order, arrived quickly, great product, job done!
Andrew H. 5/13/2023 at 07h43
Andrew at Sit and Sleep was fantastically helpful and altogether it was a very easy process.
ALISON L. 5/2/2023 at 12h08
The transaction was satisfactory and delivery as requested.
Audrey L. 4/30/2023 at 12h03
First class service from Sit and Sleep. Excellent product and customer care. Nothing was too much trouble, thank you very much.
Wendy K. 4/28/2023 at 21h21
Great futon.
Comfortable.
Delivery on time.
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Andreas L. 4/16/2023 at 16h26
Everything was fine until I tried to ring them and then the constant response that they are busy. I can accept that once or twice but over two days it just becomes an excuse for not interested
The sofa bed is really solid and the material & shades are brilliant. The only problem was putting it together. Getting the allen key to fit and tighten is torture unless you have very small hands.
I am also still waiting for the guarantee which I expected to be with the delivery note or by email
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Norman B. 4/14/2023 at 14h12
Hello Norman
Thanks very much for your review. Sorry to hear that you had difficulty in reaching us - we are a small company (no big team of telephone operators) and we answer most calls in our business hours but at times when we are on calls to other customers or are in the warehouse etc we do have an answer machine and, if a message has been left, we call the person back as soon as we can ...as I did for you. I can assure you it is not that we aren't interested. Our guarantees are at least 1 year (depending on product) and can be referenced from our Terms & Conditions page - please retain your order confirmation e-mail.
Kind regards
Sit and Sleep.
www.sitandsleep.co.uk 4/14/2023 at 16h47
All good.
Natalie W. 4/14/2023 at 12h48
We have had no problems with ordering or shipping.
The quality of the product is fine and fits our futon.
Thank you for everything.
George E. 4/11/2023 at 20h37
This is the second futon we've bought and we're very happy with both. They work really well in the spare room, giving us more space, yet still providing seating and a bed for visitors when required. We have the other in our van, which now allows us to sit in the back for a relaxing brew, or sleep overnight occasionally when the fancy takes us - brilliant!
John F. 4/6/2023 at 16h03
I recently bought the OLAN sofa bed from SitAndSleep and I'm very pleased with my experience. The customer service over the phone was very helpful, and I received fabric samples quickly. The delivery was straightforward and the team was professional. I highly recommend SitAndSleep to anyone looking for quality products and great service.
Paul C. 4/4/2023 at 17h43
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