Ratings and Reviews for grand-illusions.com
Remarkably fast delivery. Great selection of unique items.
David T. 12/20/2023 at 01h52
Great items, great service, very imaginative. Thanks for everything, job well done.
Terry P. 12/20/2023 at 00h39
Great seller.
Tim O. 12/19/2023 at 18h51
A bit smoky beside the cut, but I like it.
Bernhard S. 12/18/2023 at 13h52
Tim and the team never fail to deliver! Thank you so much for everything :).
Jack. 12/17/2023 at 00h46
Received.
Great unique gift.
I'll shop there again.
.
Conrad w. 12/15/2023 at 01h04
Everything was okay - fast-good and fine.
Salvamoser J. 12/14/2023 at 09h34
Grand Illusions is unique with a fantastic range of unusual products - great for gifts.
Adrian B. 12/13/2023 at 23h26
Shipping a bit difficult / dearer with taxes / customs etc
Was all much easier before *%#!* Brexit.
Helen F. 12/13/2023 at 20h27
Great company to deal with. Very unusual items for sale.
Alan J. 12/12/2023 at 11h38
Order one of these every year, I love love love these gift bags!!
KELLY L. 12/11/2023 at 03h02
Grand Illusions is awesome for finding vintage toys and collectibles. Just browsing their site is entertaining in itself. The shipping was great. I ordered a 2023 Christmas Pack, so maybe they already had it ready, but it arrived far quicker than I would have expected. I do wish shipping were cheaper, but that isn't their fault. I was looking for something last year, and they were out of stock, but when I asked about it, they told me a site that did have the item in stock, that's just gand.
Homer M. 12/10/2023 at 17h37
Great service.
Steve W. 12/5/2023 at 15h30
I would like to thank Grand Illusions for their kindness as on both of my recent orders, I paused for different reasons &they followed up /kept my order on file.
For years I bought toys and curiosities for my nieces and nephews. Now I'm buying them for the next generation. Of course, the person who gets most pleasure from these purchases is ME!
I really regret that Brexit has made shopping with Grand Illusions so difficult. I was scammed while trying to pay tax but here I am buying again.
Helen F. 11/23/2023 at 20h09
Thank you for your continued support.
Brexit has been very difficult for a lot of small companies in the UK when they try to send parcels to the EU, and I am sure there are also difficulties when sending items from the EU to the UK.
If we were a large company, we would have a warehouse in the EU and one in North America. But as we are a tiny company, these things are not possible sadly.
I am sorry to hear you were scammed when trying to pay tax.
grand-illusions.com 11/28/2023 at 16h59
Fast and efficient - many thanks.
Richard R. 11/22/2023 at 13h42
Chaos Pendulum was an excellent kit and good value. I also ordered two other items which were plastic and I thought were very overpriced (£14 each) for what they were and had the appearance of a mass produced item with very poor packaging in Japanese and nothing in English to tell you about the product other than the video on Grand-Illusions. They were intended as a Christmas present but I would need to tell the intended children to watch a video to expplain what they were about. Not ideal.
Robert L. 11/22/2023 at 10h10
Hi - glad you liked the Chaos Pendulum.
Sorry to hear you were disappointed with the Cylinder in the Box. The optical illusion - which we think is really rather good - works simply when you view the object from one side and then the other. We bring import them directly from Japan, and I must admit we had not thought to include instructions. It would mean repackaging them, which would push the price up slightly. Are the children you plan to give them to old enough to accept the challenge of finding out how they work?
grand-illusions.com 11/23/2023 at 14h23
Perfect service. Besides, the boss does everything he can to help you solve a problem linked to the carrier. He always replies very quickly to questions, sometimes around midnight! A feeling of legendary quality well known from Grand-Illusions.Excellent. Congratulations. Thank you.
Damien V. 11/20/2023 at 11h04
Was good.
Seika A. 11/3/2023 at 23h32
Lovely items. Good service,.
Wayne r. 10/22/2023 at 01h29
Shipping to Germany went smoothly, thank you! Excellent customer service!
GH. 10/9/2023 at 12h56
I knew to act quickly when I saw the tensegrity kit for my adult grandson and Grand Illusions came through again. It arrives safely, within the estimated shipping time, and I am well pleased by their service.
Jerry H. 10/5/2023 at 03h30
This is an excellently engineered and elegant item - more ornamental than functional. It is a relatively small when erected and those of a certain age will need a good pair of reading specs and a steady hand to assemble it - don’t think of trying this where you might drop a grub screw as they are very tiny. I followed the excellent instructions to the letter and had no problem in putting it together in under half an hour. It has proven quite a talking point with visitors. Highly recommended.
Andy B. 10/4/2023 at 12h12
Grand – Thank you very much!
Tomas F. 10/3/2023 at 08h27
The music box worked perfectly. Thank you for such a rapid delivery, thanks to you I managed to gift a musicbox just in time.! :) Would order again!
Peder B. 10/1/2023 at 21h02
Maxwell's precessing top very interesting and instructive, and Tim's demonstration piques one's curiosity. I have found it difficult to get the top to move through as many cycles as Tim's shows; perhaps one third as many is the best I have yet achieved. Moreover, unlike his silent top, mine makes rather a grinding noise in operation. I have tried to alleviate this with light application of oil, but this did not improve matters. Any tips or additional advice from the experts welcome!
John Douglas H. 9/11/2023 at 02h00
Hi - Page 11 of the instructions shows how the pointed end at the bottom of the spindle should rest in the dimple in the base (or journal as it is called). If the top is not spinning for long as it should, and is also making a noise, this is probably where the problem lies. I find it is sometimes helpful to hold the whole top upside down in order to make sure that the brass top is properly seated in the dimple.
Please can you let me know how you get on.
grand-illusions.com 9/11/2023 at 10h09
I would suggest you better coordinate the information in your shop. I never received the item and, as far as I know, it has not been shipped yet.
Best.
PL.
Paolo L. 9/10/2023 at 15h00
I am very sorry about the delay. There was an unexpected last minute problem with the anodising. We have now received the new shipment of the Maxwell spinning tops, and your order will be despatched in the next day or two.
grand-illusions.com 9/10/2023 at 21h16
My order came surprisingly fast. And the assembly instructions were clear and easy.
Kip C. 9/7/2023 at 03h05
The delivery to the Netherlands was fast, in just 3 days.
The product is up to expectations and the handling, customs and delivery by DHL went well.
So despite the maybe higher costs due to brexit etc, I'll stick to grand-illusions whenever they have the product I am looking for. Their communication and fast response are great.
Thank you.
R. S. 9/4/2023 at 20h22
Prompt
Efficient.
Always professional.
Peter M. 8/31/2023 at 14h42
Delivered very quickly in two days well packaged and protected. The items are all great I did notice of the two fire steels I ordered one came with a steel ruler/tool thing and the other didn't-there wasn't one shown in the picture of the item to order so am a bit perplexed as they were both sealed packages, I'm not complaining as I wasn't expecting it, but it's a bit of a mystery!
Stuart H. 8/30/2023 at 22h28
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