Ratings and Reviews for Plumb2u

Plumb2u had an office close by so I was able to order and collect, and although collecting felt a little ad-hoc it was fairly straight forward, although I am not sure if it would be the case if it was a large order.

Very pleased with all aspects of the order, faultless.

The 2 seal kits arrived with 1 kit jumbled and opened the metal screws mixed in with the rubber seals and one screw was in plumb2u's packaging. The second kit was missing the circlip. I emailed plumb2u who apologised for the jumbled kit but told me I would have to contact Stuart Turner myself to obtain the circlip. Surely that's plumb2u's responsibility under the consumers act? I purchased the kits from them
As a DIY Customer I am not pleased.

EXCELLENT SERVICE.

Excellent and speedy.

Great price and service.

The item ordered has now been fitted and works as I had expected, - very pleased.
The 2 stars for shipping is not a reflection on Plumb2U, as the item was dispatched promptly, but because the shipping company (Royal Mail) took 13 days to deliver it within the UK (no postal strikes) !

Good price, fast delivery - whats not to like.

Excellent service, delivery & product missed 1st delivery but they arranged for a couple of days later for when I was going to be in...

Good price, easy to order and super speedy delivery.

EXCELLENT SERVICE AS PER USUAL!!!

5 star service👍

Slight delay in delivery but great communications from Plumb2U.

Excellant.

Won't be using this company again.. so far over a week for something that was supposed to be next day. All my emails have been ignored and when they eventually answered phone they were no help at all.

I was extremely satisfied with the price. Great customer Service and well organised delivery.

Excellent service.

Good value but arrived late.

Replacement heating pump quickly located from website & ordered at a good competitive price. Next day delivery option very welcome. Item received and installed the next day. Perfect!!

Great unit dispatched promptly as promised damaged during shipping but damaged part replaced next day no arguments - thanks 👍🏻

Ordering and delivery first class.

Best price on the internet for this Gledhill product including delivery!

Two items on Thursday evening 27th of October. The promised delivery was Monday 31 of October, there was no choice of options on the site re different delivery charges. Still no items delivered on Friday contacted customer. I got a sorry for that but the option you chose it should be delivered on Wednesday and we will look into it. In asked what date is the courier advising.? They advised they cannot give a date, all couriers offer tracking. Still not delivered Saturday. Order No: 41203771.

Sow delivery.

Still not received the item not happy as it was expected on Monday and it’s now Friday
Tried calling your customer service either no answer and we left a message Thursday and had no call back.

Couldn’t have used a better firm for customer service and delivery. Even the plumber that fitted was surprised at the quick delivery.

You never answer your phone …. Dreadful service.

I didn't leave any stars for Customer Service due to not having to deal with anybody as l got what l ordered in a couple of days for a really great price.

I will definitely be coming back here to buy more equipment when l need it.
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Great service, i had a couple of issues which were resolved by the customer service team, great work guys and thanks.

Easy to order and arrived within the 3/5 working days. Haven't fitted it yet but trust all will be well.