Ratings and Reviews for www.sitandsleep.co.uk
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Merchant Ratings
5.0
1
4.9www.sitandsleep.co.uk
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Sit and Sleep
Contemporary and Modern Sofa Beds
Futon Sofa Beds and Mattresses
Unique Sleeping Solutions
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Service was great overall. The gent who served us in the showroom was a great help! We picked up the sofabed so I can't rate on delivery but the waiting time for the bed to be made was short so I've given a 5 for that.
I told the gent in the showroom I would be sleeping on it a lot and he recommended which type of foam to go for. T.
David B. 3/27/2023 at 00h11
Great experience friendly and very helpful staff, large range to choose from and all was very high quality.
Gareth A. 3/22/2023 at 11h59
Hello Gareth
Thanks for taking the time to come and visit our showroom to see and try all of the models that we have on display it really does make a difference to sit and lie down on different sofa beds when trying to decide which to buy. And thanks for deciding to buy the Olan Sofa Bed on your visit.
Kind regards
Sit and Sleep.
www.sitandsleep.co.uk 3/24/2023 at 13h45
Thank you for excellent service and product.
Joanne C. 3/21/2023 at 09h35
Excellent. Thank you.
Sakino. 3/19/2023 at 18h38
We are extremely pleased with the CUBED 140 Sofa Bed we ordered, fantastic product, great customer service from the team at Sit and Sleep.
Peter F. 3/8/2023 at 12h11
Our experience with Sit and Sleep has been a great one. The importance of customer service and guidance was felt from the first connection to the delivery of our furniture. Our futon is great. Sturdy and comfortable. Many thanks to your team for making this buying experience a happy and easy one.
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Yvonne N. 3/8/2023 at 09h04
The customer service was old school. Polite, patient, considerate, and friendly. They produced something a little bit bespoke, and did everything they said they would, and delivered well within the initial guesstimate.
Having researched sofa beds extensively for several months, it became apparent we wanted something that would last, function well, and not cost silly money.
Thank you Sit and Sleep!
John C. 2/17/2023 at 16h43
Thanks John.
Your review made me smile because, yes, I think we like to think of ourselves as 'old school' - we really do try to give our customers the service that we hope to receive ourselves when shopping for products or services. Although we are mainly an online retailer we try to be 'very human' in our telephone or email interactions with our customers - we know from our personal experiences that it makes a world of difference. Thanks again.
Kind regards
Sit and Sleep.
www.sitandsleep.co.uk 2/17/2023 at 18h00
Seriously nice people to deal with. And super knowledgeable. Not a faceless internet site who have no knowledge. Like going into the shop.
Toby F. 2/17/2023 at 12h12
Thank you so much for your lovely reviews Toby - it was great chatting with you too, before you placed your order and after your delivery. Thank you for your custom.
Best wishes.
Andrew and Robert.
www.sitandsleep.co.uk 2/17/2023 at 12h32
Friendly, efficient, and knowledgeable service - I would highly recommend SiteandSleep
John Bowers.
John Bowers. 2/17/2023 at 11h19
The bed is great and very well made, all as expected.
Although it hasn't been unpacked and assembled yet, I'm assuming it will be grand.
Delivery, however, was a pain.
Information was unclear, contradictory, required several mostly unhelpful (though they did try after awhile) phone calls when the date we agreed was suddenly cancelled by the delivery firm -- which meant I had to change my plans as well.
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Victoria H. 2/17/2023 at 00h44
Hello Victoria
Thank you for your positive review of the product. Regarding delivery, you are referring to one of our delivery partners who, from our experience, are always helpful on the telephone so we are sorry if they fell short when speaking with you. Individual circumstances mean they can't always resolve an issue immediately but we are sure they will have been apologetic and resolved the matter as soon as was possible. None of our delivery partners change the agreed arrangements unless it is unavoidable. In the case of your delivery, the delivery vehicle had been delayed earlier in the day and the driver could not continue to your address as planned as he would have exceeded his legal driving hours. The delivery crew stayed in a hotel overnight so the delivery run could be completed in the morning. We are sorry that this caused you some disruption but hope that you understand that legal driving hours are in place to keep everyone on the road safe.
Kind regards
Sit and Sleep.
www.sitandsleep.co.uk 2/17/2023 at 17h40
The futons were described to me by the customer service agent, so that I could compare the options and make the correct choice. I was notified of the exact time and date for delivery, the futon arrived on time and well packed, was assembled easily, is very sturdy and can be moved from one position to another with little effort. All in all, we are very pleased with our new requisition..
John F. 2/10/2023 at 11h15
Excellent item and fantastic communication throughout. Cheers!
Ed H. 1/4/2023 at 12h55
Bought for stays by son who previously shied away from visits as traditional sprung sofabed was too uncomfortable and unstable. Replaced with classic futon standard double from Sit and Sleep, with PolyLux mattress (which is slightly thicker with a layer of foam inside) and couldn't be happier. "Very comfy" was the genuine reply when asked how the sleep was last night. Wood base was easy to put together and easy to open out/put away. Burgundy mattress excellent materials. 5 Star rating, v happy!!
S R C. 12/30/2022 at 11h06
Excellent customer service. Eta delivery was 12 weeks but we got it made and shipped within 6 weeks. the only company that stocks it in the country to our knowledge, so well done! Only disappointment was the delivery men ( not the actual company itself ) whom were not the most considerate, helpful or professional in their handling of such a delicate and expensive item.
Happy purchaser. 12/28/2022 at 16h44
Quick and helpful response from SitandSleep when we emailed with one query about delivery.
Nigel S. 12/28/2022 at 11h14
The purchase and delivery experience was very efficient despite some of the negative comments I have read. The sofa bed was delivered in flat pack by our door step. One big piece did need 2 people to carry upstairs. The assembly was not too painful. Putting the cover onto the cushions was the trickiest bit. The mattress is very firm and I’m using a mattress topper. I did have to air it out for a couple of days as I have asked for it to be scotchgard protected and the smell was initially strong.
Lola. 12/28/2022 at 00h43
Customer service was impressive: prompt email replies, flexibility in choice of the colour.
The delivery worked well, though tracking during its time-slot was inaccurate.
But all's well that ends well!
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Vivien R. 12/10/2022 at 14h22
Very helpful. Good delivery. Great product. Thank you.
Michael W. 12/9/2022 at 14h22
I'm happy with the purchase and I will shop again in the future.
Andrea S. 12/9/2022 at 12h49
Pleased with the product.Suits my requirements.Makes a bedroom into a more useful living space.
Sarah W. 12/9/2022 at 10h37
Excellent service all round.
Elaine C. 12/9/2022 at 08h42
I can't recommend buying from SitandSleep highly enough.
When we originally received our sofa bed, it had a couple of manufacturing defects. SitandSleep were incredibly helpful in getting this resolved. The response was very fast and helpful, and Andrew guided us through the returns process with incredible care.
We very quickly got to the point where the defective items were replaced and are now very happy with our purchase.
Would definitely recommend them and use them again.
SC. 11/22/2022 at 15h53
This is the third product I have ordered from the company and the mattress is superb. I use it for seating in my front room and it is perfect. The delivery man originally brought in the wrong product but Andrew in the sales office was great and sorted it all out in a short time. Great product and great service.
Sukesh. 11/16/2022 at 10h27
Excellent product. We were kept informed every step of the way. Futon was very well packaged and the delivery person was prompt and very helpful. The assembly instructions were clear.
Angela F. 11/16/2022 at 10h15
Only small thing is, when you order a removal cover, you don't get the" button look" this is gone and it is a smooth cover ,it obviously doesn't look like the one on the webpage, perhaps a picture of what a removal cover would look like would be useful.
Angie B. 11/4/2022 at 16h52
I bought the Traditional Compact Double futon as I’m an artist with limited work space. The futon is super easy to change between bed and sofa, even on carpet ! I got the upgraded mattress and it makes for a good, firm but supported and comfortable sleep that I’m more than happy with !
Olivia S. 11/3/2022 at 11h15
Extremely efficient and friendly service. The arms look amazing on the sofa and have transformed it into a very stylish piece of furniture. Thank you Sit & Sleep.
Barbara E. 11/3/2022 at 09h52
Excellent service an product.
Stan D. 10/31/2022 at 13h57
Delighted with my Kewb - and excellent service!
Iain S. 10/22/2022 at 17h52
Great.
Caroline M. 10/21/2022 at 15h47
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