Ratings and Reviews for Jamieson & Smith (Shetland Wool Brokers LTD)
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Merchant Ratings
5.0
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5.0Jamieson & Smith (Shetland Wool Brokers LTD)
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Lovely wool.
Philippa O. 1/14/2023 at 11h53
I have used Jamieson and Smith previously.
As always, their delivery times are amazing, considering they are not on the UK mainland.
The quality and beautiful colours of their wool cannot be found elsewhere.
I did not need to contact customer services this time, but in the past they have always been exemplary!
Susan J. 1/14/2023 at 11h21
Received order in record time in spite of postal strike Colours are true to shade card and wool knits up beautifully. Thank you.
Anne W. 1/14/2023 at 11h19
I've been using J&S yarn for decades and am always very happy with quality and colours.
Moira P. 1/14/2023 at 10h59
Always had excellent service.
Judith S. 1/14/2023 at 10h51
Was dispatched so quickly, despite it being Christmas and the shocking weather.
Claire J. 1/14/2023 at 10h21
Beautiful colors & quick shipping.
Janine d. 1/14/2023 at 01h00
As usual, no problems and such speedy dispatch and delivery.
K C. 1/14/2023 at 00h11
Thank you.
Brigitta Johanna U. 1/13/2023 at 19h28
Jan 11, 2023 - the package finally arrived! Not J&S’s fault. All the delay was down to the Royal Mail strike days & maybe slowness of CBSA this side of the pond. All items are great. I just need to break in the knitting belt. 😊
Valerie M. 1/12/2023 at 14h50
I am always satisfied with your service.
Mayumi s. 1/10/2023 at 07h53
Thank you for the great service. It was my first order, but it won’t be my last. 😊
Elizabeth M. 1/10/2023 at 00h11
Very pleased with the wool I bought. Maybe you could have some more colours.
Russell P. 1/9/2023 at 23h16
The high quality of the yarn was as expected. I appreciated that the pattern was separately held in a cardboard envelope to ensure a pristine condition. My only critique was that I was not expecting delivery to take so long. I did not get a 'Thanks for your order' e-mail and only found out that they were shut until 5th January by accident. In some ways it was nice to know that they were taking a proper holiday, but some people may expect the same service all year round.
Abigail C. 1/8/2023 at 11h44
Thank you for your feedback, all orders receive an order confirmation automatically by email and when the order is dispatched. if you didn't receive one it might be in your junk mail folder. Your order was placed on Boxing Day and dispatched the first day we were back.
We had a banner at the top on the homepage of our website stating our Christmas Closure dates from the middle of December and posted about our closure dates on our Facebook, Instagram and Twitter pages on the 22nd of December as well as our Newsletter which also went out on 22nd December. I'm not sure what else we could have done to make you aware.
Jamieson & Smith (Shetland Wool Brokers LTD) 1/9/2023 at 13h15
I received a very helpful response to my queries about wool that is no longer available from its original supplier.
Lavinia H. 1/1/2023 at 13h00
👍
Lesley C. 12/30/2022 at 12h16
A great product. A delight to knit with. Beautiful colours.
It arrived a few days after ordering in spite of the distance involved and postal strikes.
Cheryl B. 12/30/2022 at 09h06
This shipment finally arrived Dec 28th, a month after ordering. No thanks to the Royal Mail’s Strikers. J&S packed it very well & everything was present & accounted for. All the yarn is lovely & i am keen to get knitting my Roadside Beanie. Thank you for using a large font size on the pattern, it will make it so much easier.
Valerie M. 12/30/2022 at 07h46
My order from Dec 19th arrived at my door here on Vancouver Island on the west coast of Canada Dec 29th. I am really impressed as no one at Canada Post was delivering here Dec 24,25,26 & Royal Mail was having so many strike days slowing up shipments. My order was packaged well & everything accounted for & in good condition. I am impressed by the jumper weight & lace shade cards. A lot of work has gone into those for a very nominal price. They will be very useful.
Valerie M. 12/30/2022 at 07h28
Great set of colours - thank you.
Jane C. 12/30/2022 at 00h47
Excellent quality and excellent service.
Susan J. 12/29/2022 at 15h29
Swiftly processed and although alerted by jamieson & smith of the likelihood of very delayed shipping due to the postal strike my order arrived earlier than expected.
Ann D. 12/29/2022 at 11h49
Great.
Christina. 12/29/2022 at 00h27
Excellent service. Product received promptly and was as advertised.
Calum M. 12/28/2022 at 20h15
The book arrived on Dec. 27th. Thankful it arrived considering the postal strike in the U.K. Thank you.
Toni T. 12/27/2022 at 20h48
The quality of Jamieson and Smith wool is absolutely outstanding. I ordered this shipment on the 16th of December, hoping to get it sometime mid-January due to the holiday season and to my surprise, it arrived on Christmas Eve! I’m in the US and normal shipping is 13-15 days.
Stacy H. 12/26/2022 at 18h30
The quality of Jamieson and Smith wool is absolutely outstanding. I ordered this shipment on the 16th of December, hoping to get it sometime mid-January due to the holiday season and to my surprise, it arrived on Christmas Eve! I’m in the US and normal shipping is 13-15 days.
Stacy H. 12/26/2022 at 18h28
Despite the post disruption my package arrived quicker than I was anticipating..
Susan A. 12/26/2022 at 09h04
Every time I order I am impressed by the speed of service and beautiful cours.
Helen S. 12/25/2022 at 08h40
Long standing customer and as usual wonderful service / products.
Christopher M. 12/24/2022 at 12h50
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