Ratings and Reviews for www.matt-pack.co.uk
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Merchant Ratings
5.0
1
5.0www.matt-pack.co.uk
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The questions I asked before ordering were answered quickly and gave me the information I needed to place an order. Following order placement I received regular emails updating me on the status of the order. The goods were dispatched when promised. I really can’t fault the service.
Ian H. 4/29/2021 at 16h28
I have no issue with the products that are exactly as described & I completed my project but my biggest issue with matt pack is the delivery costs, its £8 everytime regardless of items, bit steep, only option given is dpd next day, why not give a 3-5 day cheaper option, I can send packages by courier 3x the size & weight of this package for the fraction of the cost, I know I'd buy tons more product from you if the delivery costs were more reasonable.
Luke L. 4/27/2021 at 23h45
Correct. We also can send bigger and heavier for less (NOT a fraction). BUT, that is NOT for hazardous, liquid or aerosol goods. These products are more expensive to ship. If you bothered to read the website it explains all this... We do offer courier collection, you can arrange your own courier to collect at a 'fraction of the cost' if you want. But just beware, you need to check the carrier will take HAZ / Liquids / Aerosols. If you can find a carrier that will take these goods for less, let us know, we will gladly use them. UPS do, but they smash it up all the time. So have a read and research before you go bashing things incorrectly. You say DPD?? We don't even use DPD, they won't take HAZ. We could for example (as others do), put up the price of a can by a £1, then lower the shipping. Fine if you buy 4. But if someone buys 20 cans, then they are paying £20 for shipping. That's wrong. We prefer to offer the goods as low as possible and charge what we get charged for shipping.
www.matt-pack.co.uk 4/29/2021 at 09h10
Brilliant customer service, amazing products. A good company to do business with.
Gary S. 4/23/2021 at 12h06
Great company, good trainer, great products, worth every penny.
Gary S. 4/22/2021 at 21h57
Easy Transaction.Fast Shipment of Goods.
Dave P. 4/21/2021 at 11h43
Brilliant product quick delivery.
Dave G. 4/16/2021 at 19h19
Excellent product. I followed the instructions as per the YouTube videos. All is very clear and the finish was great!
Peter H. 4/13/2021 at 17h30
Arrived on time , well packaged and as described. No messing straight forward transaction.
Akeel M. 4/12/2021 at 22h10
Great thanks 👌
Andrew M. 4/5/2021 at 15h28
Esults came out much better than expected. Really impressed. Didnt use the clear coat in the end as satisfied with how it came out in matt black. Hopefully it stands the weather.
Lakis k. 4/3/2021 at 21h01
Great customer service, very helpful and nice team !!
AJ’S wrap and customs. 3/30/2021 at 11h04
As you are aware we do not set what Parcelforce charge, they do. If we could ship everywhere for a pound we would. Unfortunately they charge more for Haz / liquids / aerosols. Also certain postcodes are more, THEY set this, not us. I'm a little disappointed in you leaving this about us when shipping costs are out of our control... We could do as others and make the shipping £1, but simply add the remainder onto the product cost. This we feel is wrong, as you pay for the shipping multiple times then instead of the once. We offer a 'own courier' option. I suggest you seek your own courier and use this option in the future.
www.matt-pack.co.uk 4/1/2021 at 14h28
Postage is the only real issue i have, Pity.
John S. 3/29/2021 at 23h51
As you are aware we do not set what Parcelforce charge, they do. If we could ship everywhere for a pound we would. Unfortunately they charge more for Haz / liquids / aerosols. Also certain postcodes are more, THEY set this, not us. I'm a little disappointed in you leaving this about us when shipping costs are out of our control... We could do as others and make the shipping £1, but simply add the remainder onto the product cost. This we feel is wrong, as you pay for the shipping multiple times then instead of the once. We offer a 'own courier' option. I suggest you seek your own courier and use this option in the future.
www.matt-pack.co.uk 4/1/2021 at 14h30
Super fast delivery and good communication. Can't ask for more.
Christopher G. 3/25/2021 at 12h13
The system has always been good - items always
delivered on time. Thanks.
Kim D-H. 3/13/2021 at 15h27
Perfect service, perfect customer service.
Thanks. 100% I’ll back ;).
Robert U. 3/9/2021 at 13h00
Great thanks 👌
Andrew M. 3/9/2021 at 01h21
Fast delivery and everything I needed.
Andrew s. 3/8/2021 at 10h17
Really fast and responsive service.
Mark F. 3/6/2021 at 17h06
Super fast service as ever!
Paul H. 2/23/2021 at 17h43
Great service and quick delivery. Haven’t used the dip as the weather is not right for it but I will endeavour to update this review when I do eventually use them.
Oliver C. 2/17/2021 at 20h16
Good website and quick delivery.
Kevin m. 2/8/2021 at 18h16
Its always full stars for me. I have never had any problems with the products from matt-pack. The shipping is always fast and delivery is always as it should be. The team will happily answer any questions I have so again full stars from me.
Barry B. 2/8/2021 at 10h03
Brilliant products for decent prices, helpful staff and quick delivery.
Jason W. 2/6/2021 at 11h43
First time ordering, super speedy delivery, and excellent customer service, couldn’t ask for more.
Robert O. 2/5/2021 at 21h02
Excellent customer service answered all queries prompt and polite very fast and prompt shipping.
Mark F. 2/1/2021 at 14h40
Superfast Delivery, great price. Will be ordering again. Thanks!
Josh V. 1/30/2021 at 20h50
Easy transaction from placing order online to delivery of goods.
Fast efficient service.
A Ten from Len.
Dave P. 1/30/2021 at 07h35
Awesome service! Follow @MiikyT5 on IG to see the finished product!
Mike T. 1/30/2021 at 00h54
Good service.
Abram K. 1/28/2021 at 19h43
Super fast delivery.
Katrina K. 1/27/2021 at 18h53
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