Ratings and Reviews for www.sitandsleep.co.uk
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Merchant Ratings
5.0
1
4.9www.sitandsleep.co.uk
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Sit and Sleep
Contemporary and Modern Sofa Beds
Futon Sofa Beds and Mattresses
Unique Sleeping Solutions
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Really brilliant customer service after a disappointment re delivery date (check courier info before ordering!) they went above and beyond to get our bed to us before Easter when we had friends staying.
Impressed with value for money and would definitely order again.
Chloe R. 4/23/2022 at 10h16
Fast and efficient service and an excellent choice of products.
Barbara H. 4/23/2022 at 08h59
Lovely sofa and great customer service. Team took the time to call and check before despatch. Courier kept us updated and delivered exactly when expected. Highly recommend.
Jane H. 4/21/2022 at 00h50
Fantastic help on the phone prior to purchase. Quick shipping and amazing product. Thank you.
Pedro G. 4/19/2022 at 21h18
I almost never leave product reviews, but this futon mattress is FANTASTIC. It’s much lighter than the old futon of my university years, but still extremely comfortable and firmly supports two people. We are using this futon in our camper van and we love it! The lime green mattress fabric was so retro-cool we bought the additional mattress cover in the same color as the cover of the mattress itself is not removable or washable. So happy with this futon!!
Laurie P. 4/19/2022 at 11h08
Good product and easily assembled. Good customer service.
Michael c. 4/18/2022 at 10h25
Only issue was shipper ignoring delivery week agreed with shop.
Unable to physically try sofa bed almost made me go elsewhere.
Simon R. 4/17/2022 at 18h52
Sit and Sleep excels at customer service !
Great quality of product and quick shipping.
Joanna Seall. 4/16/2022 at 08h18
This is the 2nd futon mattress I have had from sit and sleep.Excellent quality for a fantastic night's sleep.Kept well informed on what what's happening and where my order was.The delivery was on the dot for the arrival time estimated and the delivery driver was very helpful and polite.
Michelle B. 4/16/2022 at 06h20
The online ordering process was very easy and the level of customer service was excellent. These are difficult times for supply lines at the moment, but my order was dealt with a personal touch. Very happy.
Andrew C. 4/5/2022 at 17h18
Good clear website and easy ordering system.
Good range of products and information on website.
Dispatch & delivery as expected, with good communication.
Alison C. 4/4/2022 at 14h45
Just as I’d hoped. Well crafted, comfortable, minimalistic and attractive.
George V. 4/1/2022 at 10h48
Excellent service and delivery.
The sofa bed is comfortable as both settee and as a bed. My husband had to sleep on it for a week when he had Covid so has been thoroughly tested.
Valerie M. 3/17/2022 at 12h32
Excellent service and excellent sofa. Thank you!
Oksana H. 3/16/2022 at 13h48
Sit and Sleep provided excellent service at all stages of the purchase: initially dealing with queries in an informatively and then sending fabric samples.
Shipping was trouble free and reliable.
Based on my experience have no hesitation in recommending this retailer.
Howard s. 3/9/2022 at 13h55
Prompt delivery, as stated in info and easy to put together.
Diana B. 2/25/2022 at 20h15
Very pleased with the communication and the delivery. Drivers even took photos of my view of the sea 😂
Wendy V. 2/22/2022 at 16h34
Great product - fast delivery.
Sophie d. 2/22/2022 at 15h15
Absolutely fantastic service from Sit and Sleep when I was trying to track down a set of arms for my sofa bed - very helpful and super quick responses - wouldn't hesitate to shop here again and would recommend 100%.
Jim H. 2/22/2022 at 10h22
The whole experience of purchase,delivery ,quality of the product and customer service was excellent save for a single aspect. That was the refusal of the delivery person to help carry the three parcels upstairs. This would have taken no more than 5 minutes. but was too heavy for myself alone.
It was clear that this was not included save for a declaration by myself that this would have been entirely at my own risk. I would have given that undertaking and asked the driver but was refused.
John Wheeler. 2/22/2022 at 09h35
Hello John
Thank you for your review - we are happy to read that you are so pleased with the product and your dealings with us. Regarding the delivery - delivery is a tricky thing ...sounds simple but many things have to be taken into account. When placing your order online you selected GROUND floor delivery and that is a 1-person delivery to just inside the front door of a property. There was an UPPER floor delivery option at the time of purchasing but you did not select it. We have to respect the restrictions that each delivery company has which are in place to safeguard the customer/the property/the delivery person from injury/damage - they really aren't trying to be difficult. Sounds extreme but if a customer was to seriously injure themselves (slipping on the stairs, for example, whilst carrying items WITH the assistance of the driver), things could get very complicated indeed. We hope this didn't mar the experience too much for you.
Kind regards
Sit and Sleep
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www.sitandsleep.co.uk 3/17/2022 at 15h08
I wanted a S&S futon, because I wanted a GOOD sofa AND a GOOD bed (and most clic-clak sofa beds are 30cm narrower than a double bed!).
S&S customer service was excellent; they told me loads about how futon mattress technology has advanced in the last 20 years - and helped me to choose the right S&S futon for my needs.
I am very happy to report that it is a good, double-sized, proper bed - and also, a very comfortable, proper-sized sofa. I thoroughly recommend the company and the product.
Hazel M. 2/20/2022 at 16h42
Perfect.
Rick H. 2/8/2022 at 22h27
I HAVE NO PROBLEM WITH THE MERCHANDISE OR CUSTOMER SERVICES AT ALL. THE ONLY THING THAT NEEDS TO BE MENTIONED IS THAT THE DELIVERY DRIVER WAS NO HELP AND NOT VERY PLEASANT. HE DROPPED THE DELIVERY JUST INSIDE THE FRONT DOOR AND TOLD MY WIFE THAT IS ALL HE WOULD DO AS THE DELIVERY HAD ONE MAN ON THE NOTE. WE WERE NEVER OFFERED ANYTHING OTHER THAN THAT.
VERY HAPPY WITH THE FUTON.
Pauline P. 2/8/2022 at 13h12
Friendly and knowledgeable customer service. Delivery went smoothly and I'm very happy with the sofa.
RD. 2/1/2022 at 12h43
Thank you for the beautiful sofabed and I love it. It is a high quality piece of furntiure. I love the yellow colour. The customer service is excellent and they responded everytime when I say something.
The shipping was unfortunte late but it was not the company fault. I think it was shipped from Denmark and cause delay at the border. I assumed it is the brexit problem.
Would I recommended to their service? Big yes! Great service and superb communication. No about about that.
Jonathan R. 2/1/2022 at 09h49
Excellent company to deal with despite it being over the christmas period.
Ivan J. 2/1/2022 at 00h56
Very happy with the sofa bed.
Muhammad I. 1/5/2022 at 17h47
The customer service team were very nice and helpful. They were very good at telling me which mattress would suit my needs.
Norma B. 1/5/2022 at 14h21
Great experience start to finish. Knowledgeable staff, smooth delivery and excellent product. Thank you!
Jo P. 1/5/2022 at 11h44
All good.
Alan F. 12/27/2021 at 12h25
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