Ratings and Reviews for grand-illusions.com
Always a good business to deal with.
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Anonymous. 12/1/2022 at 15h10
Great item, prompt delivery. A1++.
Glynn B. 12/1/2022 at 05h17
Rapid delivery of an interesting product.
Anders G. 11/30/2022 at 13h30
I think in general the products are way too expensive considering what you receive. I live in the Netherlands and if I knew I had to pay so much in taxes I would considered twice buying anything at all. There are other products that I would like to buy but considering prices and taxes I will look for other options.
Now, about what I bought: the light modulator is still not working. I have to figure out if it is because of the batteries or if there is any other reason.
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Daniel C. 11/30/2022 at 12h09
We are struggling with the problems caused by Brexit (which we didn't vote for!)
On the one hand, we no longer charge 20% VAT on orders to the EU. However EU customers will have to pay the VAT in their country, before they receive the package. This is an extra amount of administration, which is a real nuisance.
But in addition, the courier companies also charge a handling charge, because they now have to contact the customer and collect the payment, before they can deliver the goods. While the amount of VAT varies with the value of the order, the handling charge is often a fixed amount, and so can make a small order much more expensive.
Many of our most interesting items are hand made, and not mass produced in China. The Light Modulator is just such an example. This makes them more expensive. I am sorry about that. Our mark up is not that high. Grand Illusions is just 3 people, and none of us get any salary from running the company.
grand-illusions.com 11/30/2022 at 12h26
Excellent.
E.O. 11/28/2022 at 05h56
Grand Illusions is one of those amazing finds. Thoughtful, impressive, challenging puzzles and toys passionately curated and expertly shipped. I absolutely love them. I almost don't want to recommend them because they are my secret go to for AMAZING presents for my godchildren and daughter and I don't want the other godparents to find it!
Jim Le Fevre. 11/26/2022 at 13h50
Thank you for your kind words.
grand-illusions.com 12/1/2022 at 19h47
Happy with this cards.
Petra S. 11/25/2022 at 12h14
Speedy delivery and items well packaged.
Annie. 11/23/2022 at 12h26
Such a cool product
A must have for dec 25.
Mark m. 11/21/2022 at 14h35
Everything is OK except the customs charges (in addition of the VAT) which are expensive. What a pity the brexit !
KIERLIK E. 11/21/2022 at 12h49
Excellent customer service, provided special shipping and lots of advice on the best use of the illusion!
PF. 11/14/2022 at 13h02
We have shopped with Grand illusions many many times. Amazing quality. Customer services. Just fantastic. Can’t praise them enough.
Claire A. 11/12/2022 at 14h59
Very good.
Seika A. 11/6/2022 at 20h43
Really cool toys.
Jiri. 10/24/2022 at 09h36
Great mechanical illustrative toy, just as advertised.
Jose N. 10/23/2022 at 13h19
This is my third Christmas bundle now. I ordered early this year because thet sold out and I missed out last year and I will be getting the Christmas pack next year too. I can not recommend it enough.
Ynyr j. 10/20/2022 at 14h36
Never ever had an issue with Grand Illusions. Their delivery is always prompt and the items are alway quirky and good value especially in view of their scarcity/entertainment value.
Mike G. 10/18/2022 at 16h07
Love the range of interesting, challenging and quirky items available from this site.
Chris T. 10/18/2022 at 00h13
Everything arrived quickly and as described.
Janusz S. 10/17/2022 at 17h27
Excellent costumer service, as alway...
Arnaud B. 10/17/2022 at 08h12
Shipping costs were higher than expected, due to the use of a private service (DHL).
Pierre B. 10/9/2022 at 16h17
Nothing like as good as advertised, almost impossible to focus them correctly even after trying for several minutes. we wish we hadn't bought them, really a waste of money at £14 quid or so, wish we could have got our money back.
River Ravenoak. 9/28/2022 at 14h55
I am sorry to hear you were disappointed with the 3D cards. We choose the items in our shop carefully, and only add a few items every month after we have tested them. I have refunded your money.
grand-illusions.com 9/29/2022 at 10h40
Rubbish material, way overpriced
Shipping outside uk = extra tax = price x 2
Needed to buy a new chain for the item to work properly.
Tim V. 9/15/2022 at 11h41
I know there is tax to pay plus handling charges, which pushes up the overall price a lot, especially for smaller orders. There is a note on our web site to explain this. This is because of Brexit, which is not our fault. I did not vote for it, and it is damaging our business as well as many others. But do not worry. Within a few years there will only be one shop left, called Amazon, who will deliver orders within 15 minutes by drone!
As far as the chain is concerned, this is not a fault that has been reported before. We would have sent a replacement if you had asked.
grand-illusions.com 9/15/2022 at 12h15
My order came so quickly and was exactly what I expected. Thank you!
John L. 9/13/2022 at 21h19
Shipping to germany was very expensive because of customs duty afterwards, but everything went fine and got delivered in time.
David K. 9/9/2022 at 20h20
Sorry about that. Brexit is a bit of a disaster I am afraid.
grand-illusions.com 9/10/2022 at 18h37
It may seem odd that, at 75, I ordered a toy,
Having two grandsons may explain it.
This Gyrobot knocks the spots off the gyroscope-on-the-Eifel-Tower that I had in 1955 !
Mike y. 9/7/2022 at 19h04
DHL tracking number showed that the shipment has been returned to the sender.
I still did not received the ordered item. When I asked by email and at the online site, I could not have any reply.
Do Yeh Y. 9/1/2022 at 02h39
Hi
I am sorry that this order was not delivered. There was some mix up with a missing invoice - our warehouse sends an electronic and a paper version and it seems the paper version got lost somehow.
I will organise a replacement order to be sent as soon as possible.
Hendrik Ball.
grand-illusions.com 9/2/2022 at 10h33
Items as described, well packaged and good delivery.
Jeremy R. 8/30/2022 at 21h59
Excellent original gifts, as always.
Christine H. 8/28/2022 at 13h56
A slightly suboptimal recommendation here as the incorrect merchandise was initially shipped. However, the discrepancy was put right satisfactorily within a week or two, at no extra cost to me.
Roger K. 8/26/2022 at 15h05
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