Ratings and Reviews for Jamieson & Smith (Shetland Wool Brokers LTD)

Good delivery time
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Excellent service a great book at a good price and fabulous fibre. I've been ordering from you for more years than I like to remember and you have always served me well. Thank you.
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Thank you so much for listing your sweaters online. I bought two cardigans from your store two years ago when I visited. I am thrilled to be able to add a third to my closet. Please list more!

Absolutely couldn’t fault the service- arrived 3 days after placing the order, all the way from Shetland.
This will be my second fairisle jumper using J and S wool, the first one was such a hit!!

Great service as always Thank you Jamieson and Smith team.

I have received my order. Yuglet Cone is so nice, the color of natural sheep and soft touch.
Thank you for your help.

Always a pleasure dealing with this company. Thanks for your superb products at reasonable prices.

Excellent.

Very efficient.

All good.

Beautiful cardigan, great service and deliver!

I haven’t received my yarn as yet, it is being shipped to a little town in the USA.

I have just received my packet in safe. It was much faster than I’ve expected. (International post to Japan) Thank you.

Great all round service.

Brautiful yarns.

Brilliant service as always. I expected a delay due to the terrible weather you have been having recently, but you got my order to me in only a few days. Considering you are sending the order from Shetland to the Isle of Wight, off the south coast of the UK, I am always impressed with the speed you get things to me.

Given the current global challenges to shop such gorgeous merchandise half way round the world, promptly and safely is no mean feat!

I needed a small ball to finish off a project and Jamieson & Smith were kindness itself in getting this to me. I remember telephoning them about 35 years ago for an order - long before the internet and online banking - and their service then was brilliant and helpful. Nothing has changed.

Lovely yarn and my order was pisted really quickly.

Excellent service.

Super speedy service. Easy to order on the updated website ( from someone who remembers phoning in an order and being invoiced to pay after delivery by sending a cheque back to Lerwick! ).

I rang up to ask if they had the colours I needed in the batch number I needed. The lady on the phone was extremely helpful and put them on one side so that I could place the order over the internet as this would be quicker. The confirmation email said it could take over a week to arrive. Two days later I had my yarn! No better service available from anywhere. The ladies are all extremely helpful and friendly and I look forward to seeing them in person when Shetland Wool Week returns.

Excellent quality. Chosen by a friend as the main colour for a Katie’s Kep. Would brighten anyone’s day. No snags. Fast delivery.

Items always received quickly and in good condition. Items arrive sooner from Shetland than products I order from England where I live. Customer service is excellent and helpful.

Excellent service.

Easy to order and speedy shipping
The yarn is lovely.

Good quality kit and patterns and quick delivery many thanks.

Wonderfully efficient - thank you.

I made a mistake on this order and left off one colour. However, I had referred to this colour in the notes and said which dye lot I needed. It would have been great if someone had spotted this and phoned or texted me to query it. Obviously this was my fault but it perhaps could have been picked up. Otherwise, I am completely satisfied with your arrive and love buying from you!