Ratings and Reviews for www.sitandsleep.co.uk
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Merchant Ratings
5.0
1
4.9www.sitandsleep.co.uk
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Sit and Sleep
Contemporary and Modern Sofa Beds
Futon Sofa Beds and Mattresses
Unique Sleeping Solutions
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I found the customer service to be absolutely marvellous. I was in the Cambridge area and wanted my item in time to be able to take it away with me if it could be arranged. The team made special efforts to fulfil my order and I was able to arrange to collect my item in person. This saved me a fair chunk of money for delivery, too, which was a bonus. The staff loaded it into the car for me quickly and efficiently. The staff on the telephone were friendly and had a brilliant “can do” attitude.
Stephanie Alice P. 12/23/2021 at 09h13
Delivered quickly and great product.
Sophie B. 12/22/2021 at 11h19
Bought a sofa bed online and the customer service was excellent - gave good advice and were very helpful arranging delivery. Can't fault these people at all, would definitely recommend!
Julia H. 12/22/2021 at 11h04
Great customer service and a lovely futon. Highly recommended.
Anna Q. 12/22/2021 at 11h00
Thank you Andrew for taking good care of my order, I really appreciated your time. I am also very satisfied with the quality of your products, and recommend your company and your customer service without hesitation. The staff were very helpful and courteous too.
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Thierry D. 12/22/2021 at 09h47
The staff were very helpful and courteous. Andrew thank you very much for looking after me. Great customer service.
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T Diallo. 12/22/2021 at 09h25
Great service from Sit and Sleep, lovely to call and talk to someone who is knowledgeable about their products and very helpful. Sofa bed arrived within a week of ordering , very nice team who delivered and sofs bed is really good quality, sturdy and well made, yet to be slept on but feels good to sit on.
Gwyneth S. 12/21/2021 at 13h29
Good follow up on initial questions about product and order was easy to process online. Delivery firm were courteous and helpful.
Cubed sofa is of good quality and has advantage of being 160cm wide bed not standard double.
Rob C. 12/10/2021 at 11h47
Very easy to deal with, questions answered quickly.
Paul S. 12/10/2021 at 10h06
Great service. delivered on the day requested. Can't rate merchandise yet as we have had delays with renovations, goods are still boxed. Will update in about 2 weeks.
Johannes (John) S. 12/10/2021 at 08h40
Excellent service. I’m delighted with the futon.
Sue P. 12/10/2021 at 07h44
Fast delivery . Great communication and help when choosing the right futon for me.
Elizabeth M. 11/25/2021 at 23h08
Everything transpired as promised. No hitches at all. The order and delivery was exactly as promised despite a late purchase. Our visitor has just spent a night on the bed and he slept well with no complaints.
Mark M. 11/23/2021 at 17h48
Good and helpful customer service and very pleased with the sofa bed.
Jackie P. 11/23/2021 at 11h33
Brilliant costumer service, thank you.
Mauro R. 11/23/2021 at 10h23
Great!
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Barry F. 11/23/2021 at 09h49
1 star off for having to leave a comment here.
Andrew B. 11/23/2021 at 09h30
Great service from Sit and Sleep both online and via the phone. Delivery company service shambolic.
Changed delivery day with very little notice from Friday to Saturday then the delivery guys turned up at 21.00hrs on the Friday evening.and had the wrong house number. Not the guys fault but the managers of the delivery company.
Paul S. 11/23/2021 at 09h15
Excellent service and product. Many thanks.
Frances L. 11/7/2021 at 12h54
The sofa bed looks very modern and attractive. It is comfortable to sit on but have not yet tried it as a bed. The fabric looks good quality and the finish is excellent. Putting it together was a bit of a challenge as always. All the bits were there but the instruction diagram could have been more helpful as you construct it upside down and then turn it over. A great feeling of satisfaction when it was completed.
Janet F. 11/5/2021 at 20h38
Hello Janet
Thank you for your review. I think we need to raise the subject of the assembly instructions for this model with Innovation Living - they have updated them in recent years and the previous instructions seemed easier to follow. I have this model myself and it isn't necessary to construct it with everything upside down (admittedly my instructions were the old style) but I think, for illustrative purposes, Innovation amended the diagrams and have actually complicated things as it certainly does appear that you need to do that - another customer also gave similar comments as yourself regarding assembly. So we will discuss this on our next review with Innovation. We are glad that once you had got your Cubed assembled you are pleased with the product.
Kind regards
Sit and Sleep.
www.sitandsleep.co.uk 11/6/2021 at 16h24
Can't praise this company high enough. I work in customer services and from speaking to them on the phone to delivery, it has been first class. I love my futon and you can tell straight away that is of a very high quality and standard. Well done Sit & Sleep!
Scott S. 11/5/2021 at 00h12
The company who delivered the mattress asked when I’d like delivery. We agreed delivery date saturday 23. On Friday 22 received confirmation email with time slot. All seemingly fantastic until I realised on 23 with time slot passing and no contact that email showed delivery date of Sunday 24. It rather defeats the object of agreeing dates with time slots if they are changed without consultation.The delivery on the Sunday at 7am was faultless with text night before and call on the morning.
Anne A. 11/3/2021 at 20h34
Hi Anne
Thank you very much for your review. Apologies for the issue regarding the delivery. This delivery company is usually excellent with their communications to customers (and have had very positive comments in this regard) so we will have to discuss with them to see what happened on this occasion. We have never previously had a change of delivery day without customer consultation/agreement and of course you should have been contacted regarding any change to the agreed day. Apologies again and thank you for the pleasant nature in communicating this matter to us.
Kind regards
Sit and Sleep
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www.sitandsleep.co.uk 11/6/2021 at 17h01
The futon mattress we purchased is very very comfortable and looks fabulous. It is used in our camper van and is more comfortable than we imagined.
Sit and Sleep's customer service is excellent - Andrew and Aaron were really helpful in helping me choose the material etc and keeping me informed when our courier collected so that we knew when it was going to be delivered.
I would definitely recommend Sit and Sleep and will use them again.
Debbie C. 10/31/2021 at 17h57
Extremely helpful telephone service to ensure I could order the the configuration I wanted. Delivery was very soon afterwards and on time.
Malcolm O. 10/29/2021 at 13h00
After receiving excellent advise on the phone I was able to place an order immediately and the sofa arrived within a couple of days!
Customer advise and delivery were very professional and friendly and my sofa bed has already been used.
Maria S. 10/24/2021 at 21h31
I mistakenly ordered a single futon when I actually meant to order a double one. The guys at S&S took it totally in their stride. Worked it so that a double got delivered and the single taken away.
Great thick comfy double, by the way!
Highly recommended
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Dc. 10/23/2021 at 00h05
Excellent from phone call to order and to delivery and both items are really well made , communication all the way through.
thank you
clive thomas.
Clive T. 10/22/2021 at 20h42
A great product, good quality and lovely colours, good fit. This company provided excellent service, sending me swatches of the material before I ordered. My only complaint was with Parcelforce. (Parcel was left in the rain and in the street on bin day!) I have complained to Parcelforce who apologised. I would suggest the company use Royal Mail not Parcelforce.
Heather S. 10/21/2021 at 13h42
Dear Heather
Thank you for your review - We regret you had a problem with Parcelforce and we will certainly log this with them at our next review.
Glad you are happy with the Futon Cover - and hope it will give you many years of service.
www.sitandsleep.co.uk 10/21/2021 at 16h01
Good customer service and delivered on time and product well protected. Bed appears well made and sturdy and easy to fold up and down, only used once so far and very comfortable.
Eleanor L. 10/21/2021 at 13h14
5.
Norah H. 10/21/2021 at 13h00
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