Ratings and Reviews for grand-illusions.com
Ruford the dog don't behave as he should / the car is missing as it was before in further order
The little pack of illusions are fin
Haven´t tried the solar paper yet.
Niels H. 8/18/2022 at 12h59
As far as I know, the item ordered has still not reached destination in Abingdon. The recipients apparently gave an alternative drop-off but the courier did not follow the instructions. I have previously ordered articles from you (for the same recipient) and was satisfied with the delivery service, but not this time. I would be grateful if you could follow up and provide feedback, or refund my purchase. Many thanks.
JANE S. 8/18/2022 at 00h23
Hi
I am sorry that things seem to have gone wrong with this delivery. I have asked the warehouse to check with EVRI, to see if they have any more information as to what happened. It may be that changing the drop off location may have caused a problem. It seems that the package is now on its way back to us. I am happy to send out a replacement package, but I need to check with you regarding the delivery address. It might be best if there is no need to change the delivery/drop off address after the order has been placed.
Regards
Hendrik Ball
Hi
I am getting a different story from the warehouse. The message from EVRI says ' Returned to sender. Delivery refused. Scans show this was RTS due to damage.'.
grand-illusions.com 8/18/2022 at 10h06
Especially helped by the super service from Grand Illusions (and the Vortex Dome's creators), this was a fine retail experience.
DJ W. 8/11/2022 at 12h34
Came with one of the mirrors broken. I was able to assemble it anyway and was still able to see clearly even with the broken mirror, but the illusion doesn't work. Tried to look at the toy and various other objects and they looked no different than if I was using my normal eyes no matter what distance I looked at. To top it off, even the toy came broken.
Manuel R. 8/9/2022 at 06h08
I am sending you a replacement item free of charge. I would have sent it sooner, if you had mentioned that one of the mirrors was broken.
As our web site says, the pseudoscopic image can be hard to see initially, and some people never see it. Maybe try the device on a few friends and see if they can see it?
grand-illusions.com 8/9/2022 at 10h22
The reversing goggles are great fun! However they require a *lot*of assembly: they are really more of a diy goggles kit so people should be prepared to have to spend a bit of time preparing them. It would be good if they were supplied with the epoxy needed to hold the prisms in place, and the enamel paint to cover the open faces. But once they are together they are fun to play with - we will be using tem with psychology and architecture students to teach them first-hand about vision and space.
Kate J. 8/3/2022 at 22h37
They do require some assembly. I will have another look at the description to see if we need to make that clearer.
There are issues around selling glue, which I suspect is why the kits do not come with glue already supplied.
grand-illusions.com 8/4/2022 at 10h51
Very efficient service.
Pierre M. 8/2/2022 at 11h39
As promised.
Tricksy. 7/27/2022 at 08h09
Great service.
Wayne r. 7/10/2022 at 13h15
Fast and great. Thank you!
Thorsten D. 7/9/2022 at 16h25
Good products and good service.
Raymond Stanton. 7/5/2022 at 18h33
I've used Grand Illusions several times over the years and highly recommend them.
Ralph F. 7/5/2022 at 13h18
👍🏼
Daniele G. 6/28/2022 at 06h23
Two of the boxes were broken which is not your fault which is a shame because they are perfect for carrying the three card box illusion.
Dave T. 6/23/2022 at 20h59
Replacement boxes have been sent.
grand-illusions.com 8/4/2022 at 10h48
Fast shipping. Received products in 3 days.
High quality merchandise.Well made, durable and beautifully packaged.
Flexible customer service team. Eschewed their 'British only' delivery doctrine after only a few days of cajoling.
.
Steven N. 6/20/2022 at 08h35
Excellent product and customer service with that personal touch when needed. I highly recommend the company in all aspects.
Ron Seymour. 6/19/2022 at 19h24
P&p seemed very expensive.
.
David M. 6/16/2022 at 12h22
Sorry about that. The warehouse no longer use Royal Mail, as I think they had too many problems. So now the main option is DHL Parcel. This is a courier service, so far more packages will arrive the next day. And it is the same price up to 10kg. However I appreciate it is not so economic for small orders. We are looking to see if there are alternatives we could offer.
UPDATE - 11th July 2022
We now have EVRI (formerly HERMES) as a shipping option, which is quite a bit cheaper.
grand-illusions.com 6/20/2022 at 10h56
Order# 39503712 on May 27, 2022
I ordered 6 items, and you only have 3 listed.
I have not yet received this order. I’ve tried to find out the delivery status but the links from your email and website are not working. There has been no way to communicate with Customer Service. My previous orders arrived very quickly. There is only an “order being processed” note on my account.
Please advise:
Jim May
Cell# 949-981-0776 USA
Jimmaymail@yahoo.com
Thank you.
James M. 6/16/2022 at 04h42
I am very sorry about this. The warehouse have upgraded to a completely new back office system. I am sure it will be great once it has bedded in, but things are a bit frantic at the moment. They have been holding back on sending your order because they think that one item (the Hang Glider) is out of stock. It is not. Somehow it has got misplaced. I have spoken to my account manager this morning, and she is getting the team to locate the missing item.
Our web site is separate from the warehouse system. So unfortunately we are not able to give order updates on the web site. I am not sure exactly which links you mean, but my e-mail - hendrik.ball@grand-illusions.com - always works, and our office phone 00 44 (0) 1865 237976 should always work, and I will endeavour to give the most up to date information if you contact me.
Thank you for bringing this to my attention. Normally, the warehouse team are pretty efficient, they ship within 48 hours, and a.
grand-illusions.com 6/16/2022 at 11h15
I love this guy's shop/website/videos.
and the best place to to get my puzzle-fanatic wife presents from...
Howard s. 6/15/2022 at 15h24
Marvelous items and great customer service from Grand Illusions.
Gordon E. 6/15/2022 at 15h00
Thank you.
Narin M. 6/5/2022 at 22h28
Absolutely wonderful. I ordered for shipping to the USA, delivery was super fast.
David K. 6/4/2022 at 01h17
Good e-commerce. Not truly fast, but excellent customer service.
Francesco. 6/2/2022 at 20h24
Grand Illusions noticed I was shipping multiple orders to the same address, and - after checking - combined the orders to save me postal and packing charges. A human touch so often lacking when shopping online. Thank you!
Mark W. 5/26/2022 at 11h03
Good quality as I expected and
olso serves as a material for teaching geometry.
Seika A. 5/20/2022 at 23h12
Pricing is fair and delivery was quick.
MICHAEL D. 5/20/2022 at 07h19
Everything is fantastic.
Lorenzo B. 5/15/2022 at 21h34
Amazing to work with, quick turnaround, and insanely fast delivery all the way to the US.
Mario M. 5/4/2022 at 00h34
Shipping was surprisingly quick. The packaging was good. Items had a couple of minor issues and I did not receive a response from customer service (over a week has passed).
Yan. 5/3/2022 at 00h30
I cant stop playing with this.. all my family and friends laugh when i tell them how much i bought it. And then they cant stop play with it.. the only problem is shipping. I leave in Greece and i had to pay 70€ taxes. Maybe u can add another shippment method (slower).
I am very happy. Thank you.
Thomas Z. 5/2/2022 at 15h16
Item arrived with a deformed gear so the rotation is janky, contacted customer support but they did not reply.
Kobe. 4/30/2022 at 23h09
Hi
We replied to your message on April 18th 2022. We explained that it sounded as if one of the gears had become damaged, and asked if you would like us to send you a replacement winding mechanism. We would send it free of charge, but it is possible you will have to pay some tax to receive the parcel. We have been waiting for your reply. It is possible that our e-mail ended up in your trash folder.
Please let us know if you would like us to send you a replacement winding mechanism.
Hendrik Ball.
grand-illusions.com 5/1/2022 at 00h23
- <<
- <
- >
- >>
|
